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PHONE NUMBER AVAILABLELakewood, WA.EMAIL AVAILABLEProfessional Profile:Professional, patient and a people-person Customer Service Representative. Adept at providing product/services information, answer questions, and resolve any emerging problems that customer accounts might face with accuracy and efficiency. Excellent communication with customers, clients, peers and managers even in a fast-paced work environment. Core Skills & Abilities:Customer ServiceOrganizedAttention to DetailMultitaskingInbound/ Outbound CallsEmpathyCreative problem -SolverData Entry / Clerical DutiesApplicant Tracking Systems, TrackerMS Office SuiteComputer NavigationFile/Case ManagementProfessional Experience:Randstad/ New Cold Lakewood, WA Jul.2018 to Feb.2019 Office AdministratorCoordinated activities throughout the company to ensure efficiency and maintain compliance with company policyManaged agendas, travel plans and appointments for upper managementManaged emails, letters, packages, phone calls and other forms of correspondenceSupport bookkeeping and budgeting procedures for the companyCreated and updated databases and records for l information, personnel, and other dataTracked and replace office supplies as necessary to avoid interruptions in standard front office proceduresSubmit reports and prepare proposals and presentations as neededAll other clerical duties assignedAFSCME Polling Center Lakewood, WA Apr.2016 to Jul.2017 Call CenterEfficiently made over 200-300 calls dailyCompleted customer service calls and conducted political surveysMade follow up calls to customer to see who they voted for in the current election Customer Care Representative Xerox Auburn, WA Aug.2015 to Mar.2016Customer Service RepresentativeWorked with customers to process credit card payments over the phoneCommunicates appropriate options for resolution in a timely mannerRecommended products or solutions that best suited the customerOver 300 Inbound and outbound calls a dayAvon Lakewood, WA Mar.2011 to Aug.2013Sales RepresentativeProspected, negotiated, and closed sales to reach sales targets and goalsInitiated all marketing of products to client base via cold calling, social mediaPerformed sales duties and order entry over the phone to 35+ customers Education & Certifications Previous Job Experience Goodwill of the Olympic & Rainier Region  Tacoma, WA Computer & Office Skills Training  2018Certifications for Office 365, Word 2013, Excel2013, Outlook 2013, And Soft SkillsCourage360  Tacoma, WA GraduatedSuccessful Pathways (Career Preparation and Computer Application)  Word, Excel, PowerPoint, OutlookCaregiver/ May 2005 to Aug.2010Donnas Care Giving Agency