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Click here or scroll down to respond to this candidateCandidate's Name
SummaryTechnical Helpdesk specialist with 25+ years of the overall experience.Responsible for providing technical support for entire faculty and staff Members, troubleshooting all network issues, repairing all computers, printers, and servers, install software packages through SCCM.SkillsElectricalManagementMaintenanceWordHelp DeskDesktop SupportTroubleshootingField ServiceNetwork SupportTechnical SupportDHCPFinancial servicesRegulatory reportingAnalysis skillsCustomer supportClinical trialsDisaster RecoveryLoad BalancingShell ScriptingNetwork AdministrationNetwork EngineeringConnect WiseLow voltageLeadershipProject leadershipISO 27001Mobile IronRoot cause analysisSourcingHR sourcingProcurementFinancial report writingSalesCustomer serviceScriptingInventory controlNetwork FirewallsSupervising experienceMobile devicesMentoringLeanIT supportContractsBudgetingInformation securityData warehouseScrumCybersecurityBusiness analysisLMSComputer hardwareApplication supportMobile applications.iOSEducationAAS in Accounting with Information Systems NYCCT - Brooklyn, NY 1981CertificationsCompTIA A+ CertifiedAccomplishmentsBecame the only Apple Tech for the University and currently Dell certified Tech for Desktops, Laptops and Printers. Also, the Single Point of Contact (SPOC) for William Paterson University to Dell.Working ExperienceIT Technician 2018- PresentFreelancingDesktop Support work adequately troubleshoots and Resolves issues.Install, update, and troubleshoot Windows on laptops/desktops/all-in-ones.Break/Fix desktop, laptop.Courtyard by Marriott - Wayne, NJ, Jul 2022 July 2023Night AuditorNight Auditor responsibilities include checking in guests, handling their requests and taking reservations.The Night Auditor also reconciles all accounts, processes invoice and prepares pay checks.Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.DXC Technology - Whippany, NJ December 2020 to July 2022Field TechnicianResponsibilities:Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.Break/Fix desktop, laptop.Desktop Support work adequately troubleshoots and Resolves issues.Calls to the users and helps them resolve their issues over the phone using VoIP.Handling inventory for the disposal hardware, Laptop, Desktop, Printer, Mouses.Install, update, and troubleshoot Windows on laptops/desktops/all-in-ones.Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.Assists in instructing customers in the operation and maintenance of systems/equipment.Acts as a liaison with customers on administrative and technical matters for assigned projects. Performs analyses and prepares reports on system problem trends and issues.Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete Modeling.Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design..William Paterson University - Wayne, NJ July 1990 to December 2018Information Systems TechnicianResponsibilities:Provide technical support for entire Faculty and Staff Members.Troubleshoot all network issues, repair all computers, printers, and servers.Install software packages through SCCM.Provide training to faculty members on how to utilize technology in the classrooms.Co-ordinate all computers, both Macs and PCs deployments to the entire campus. |
