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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 114th AveLARGO, FLORIDA Street Address
CELL PHONE NUMBER AVAILABLE EMAIL: EMAIL AVAILABLE SUMMARYMy objective is to make major contributions to a company's stability, security, compliance and growth from within a technology support oriented position in which I can utilize my experience, as I have detailed below, leveraging my computer support and computer project management skills to the benefit of the going concern.Computer Industry experience: I have over 29 years "hands-on" 2nd/3rd level experience in computer problem resolution, software and hardware installation, configuration, maintenance, and upgrades. I have resolved over 45,930+ computer problems and service requests. In addition, I have spearheaded over 85 projects including desktop lifecycle management projects, software implementations, completed user acceptance testing as well as documenting these projects to define and flow chart best practices regarding installation, configuration, and troubleshooting procedures. Additionally, I have (remotely) resolved and completed 10,750+ computer problems and service requests. My computing industry experience encompasses 15+ years of computer support work in the Health Care arena as well as over 10+ years in the Financial Services and Insurance industries.Working with management, application development, end user community, and all project stakeholders to determine deliverables, time frames, and set expectations regarding scope of project. Design, develop, implement and execute plan to fulfill deliverables on time and within budget. Active directory, SCCM, image development, project planning and execution, security planning, implementation of security policies, virus removal, malware removal and prevention, disinfection of compromised systems and placement back into production environment. Software implementation projects, all aspects of hardware and software troubleshooting, hardware refresh (Desktop Lifecycle Management), software upgrades, disaster recovery planning, executing disaster recovery plan in simulation environment to facilitate process improvements. Strong personal and professional interest in all things computer security. Accounting and Finance Industry experience: In addition to my Computer support experience, I have over 7+ years "hands-on" experience in Accounting and Finance.B.S., FINANCE, FLORIDA STATE UNIVERSITYCOMPTIA SECURITY+ Comptia Security+ Certification 2010 MCDST- Microsoft Certified Desktop Support Technician 2008 MCP-Microsoft Certified Professional 2008COMPTIA A+ Comptia A+ Certification 2001CNE-Certified Novell Engineer 3.X, 4.X, 5.x and legacy 1996 CNA-Certified Novell Administrator 3.X, 4.X, 5.x and legacy 1995 COMPUTER SUPPORT SKILLSComputer and Network Security. Appliances. Basics of Switches, Routers, Server Administration. Software Firewalls. Network Administration. User provisioning. Active Directory. SCCM. Altiris. Desktop LifeCycle Management. Hardware and Operating System Migrations. Upgrades. O/S troubleshooting. Application troubleshooting. Ability to adapt to various environments and corporate cultures. Process Improvement. Disaster Planning. Disaster Recovery. Disaster Recovery Exercises. Business Continuity Planning. Microsoft Technologies. Microsoft Office 95 through Office 365. Lawson Financials. Cerner. EPIC. Extra Attachmate. 3270 and A/S 400 connectivity. Amazing Charts. Oracle. Java installation and configuration. Database maintenance. Spyware/Malware removal. Various Ticketing systems. CA Service Desk. BMC_Remedy. Heat. Clarify. Infoman. Imaging. Ghost. Network Printing, Service Now. PROFESSIONAL EXPERIENCEFLORIDA HOSPITAL/ADVENTIST HEALTH GROUP 2/2016-8/2023 MICROSOFT CERTIFIED DESKTOP SUPPORT TECHNICIANEnd User Computing on site support for over 3,000 employees and 10,000+ IT devices.Instruct and demonstrate applications for team members. Troubleshoot all issues ranging from logon to complex application installation, configuration, and troubleshooting incidents. Image pc's and laptops, buildout mobile anesthesia and mobile lab draw workstations as well as nursing and administrative devices and DLM support for 3,000+ user enterprise environment. Have upgraded from Windows 7 to Windows 10 and Win11. Ongoing support for Physicians Group in a Windows 10 and 11 environment. Operating system and application troubleshooting as well as security remediation.I have spent 5 years now in the Physicians Group providing support to Physicians in their offices, driving site to site.KFORCE 10/2015-2/2016COMPUTER SECURITY APPLICATION SPECIALISTProvision user accounts, mobile devices, and external email addresses for SecureAuth software access token.Instruct and demonstrate application for team members. Troubleshoot issues related to SecureAuth application to ensure point to point secure soft token delivery.Image pc's and laptops, buildout mobile anesthesia and mobile lab draw workstations and rollout into 3,000 user enterprise environment. KFORCE at FRANKLIN TEMPLETON 7/2015-10/2015PROJECT MANAGER - WINDOWS MIGRATIONManage Windows migration project. Manage migration of end user's pc's from Windows 7 (x86) - 32 bit to Windows 7 (x64) - 64 bit, or Windows 8.1 - 64 bit operating system.Assess current pc and evaluate application suite for migration to a 64 bit Operating System using Franklin Templeton's application/operating system compatibility matrix.Conduct all Project Management duties from initial site survey, computing needs assessment (including both software and hardware),schedule creation, migration coordination, communication with customer, and management of project. Includes all scheduling, compatibility assessment of hardware, software (applications and operating system) through successful implementation. Perform any remediation necessary to achieve fully functioning system.Follow up with customer to ensure highest level of customer satisfaction has been achieved.IT RESOURCES at WELLCARE 4/2015-7/2015ASSET MANAGEMENTAsset management. Manage computer moves, adds, changes, terminations and equipment flow from initial rollout to termination for Tampa offices. TGH 1/2014-4/2015MICROSOFT CERTIFIED DESKTOP SUPPORT TECHNICIANWindows 7 Migration in Hospital.Support of all medical software and devices within Hospital and remote clinics.Lead on Windows 7 migration projects in individual CHAs (5), MAC projects(7) and new software implementation projects (5) from testing, pilot rollout, UAT, final implementation, initial support, and management sign off on project completion and acceptance. (AMP, Panasonic, Sybase Transplant Research Monitor (in Conjunction with USF Medical School), Proprietary Database application to monitor outcomes for Transplant evidence based medical Research study, and DICOM. (Radiology image viewing) BROOKSOURCE at HUMANA 11/2013-1/2014MICROSOFT CERTIFIED DESKTOP SUPPORT TECHNICIANWindows 7 migration at Humana. Migrated approximately 400 pcs with 1 other technician.Lead migration technician for (5) specific units within Humana. Verified Windows 7 application compatibility for multiple programs, UAT, installation of apps, and ongoing support strategy. INSIGHT GLOBAL at LINVATEC 9/2013-11/2013MICROSOFT CERTIFIED DESKTOP SUPPORT TECHNICIANDesktop support, Windows XP, Windows 7 migration, Office 2003 through Office 2010 support.DISYS 4/2013-8/2013MICROSOFT CERTIFIED DESKTOP SUPPORT TECHNICIANLead field technician for 31 projects involving Baycare Physician Partners implementation of Medventive software SFTP software. Responsible for site survey, proper and HIPPA compliant installation, configuration and implementation of Medventive software to process patient records for demographic analysis and data analytics regarding insurance reimbursement. Utilized SFTP software to send physician and clinic data to McKesson web site for processing.DISYS at RAYMOND JAMES (On site contractor) 8/2011-12/2011 RAYMOND JAMES (FTE) 01/2012-4/2013MICROSOFT CERTIFIED DESKTOP SUPPORT TECHNICIANDesktop support, Windows XP, Windows 7, Office 2003 through Office 2010 Provide Support Proprietary Accounting and HR applications, Juniper VPN Microsoft Exchange Administration, Active Directory responsibilities Remote assistance using CA Service desk.FIRST ADVANTAGE 3/2010-8/2011MICROSOFT CERTIFIED DESKTOP SUPPORT TECHNICIANDesktop supportTEK SYSTEMS, INC. 10/2009-2/2010SOFTWARE INSTALLATION IMPLEMENTATION SPECIALISTInstallation, configuration, and troubleshooting of proprietary POS/PMS middleware.CITI AND FRANKLIN TEMPLETON PROJECTS 9/2009MICROSOFT CERTIFIED DESKTOP SUPPORT TECHNICIANDesktop Lifecycle Management ProjectIT RESOURCES at SMITH & NEPHEW, INC. 5/2009-9/2009 MICROSOFT CERTIFIED DESKTOP SUPPORT TECHNICIANDesktop SupportBAYCARE HEALTH SYSTEMS, INC. 5/2004-4/2009MICROSOFT CERTIFIED DESKTOP SUPPORT TECHNICIANDesktop support.LM WINTERS & ASSOCIATES, INC. 7/2003-4/2004Provided computer support to small business clients. TEK SYSTEMS, INC. 3/2003-6/2003SYTEMS ENGINEER for BAYCARE HEALTH SYSTEMS, INCProvide site supportMETLIFE 12/1996-2/2003SYSTEMS ENGINEERR.O. SYSTEMS CONSULTANTS 9/1996-12/1996SYSTEMS ENGINEERTRANSWORLD COMPUTER TECHNOLOGY GROUP 6/1996-8/1996 DISPATCH COORDINATOR/1ST LEVEL SYSTEMS SUPPORTFLORIDA COMPUTER RESOURCES INC 3/1996-5/1996NETWARE FIELD ENGINEERCOMPUTERIZED MANAGEMENT SOLUTIONS 8/1994-2/1996PC TECHNICIANSTERLING AMERICAN FINANCIAL GROUP, INC. 6/1992-7/1994 OFFICE MANAGERROMAC AND ASSOCIATES 5/1991-5/1992STAFF ACCOUNTANTPINNACLE CUSTOM HOMES/PINNACLE SERVICES GROUP 9/1988-4/1991 CONTROLLERQUALITY X-RAY 12/1987-8/1988ASSISTANT CONTROLLEREDUCATIONB.S., FINANCE, FLORIDA STATE UNIVERSITY, TALLAHASSEE, FLORIDA 1985 |
