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Click here or scroll down to respond to this candidateCandidate's Name
Arlington, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer Service/Western Union/Fraud Claims WFH PositionBank of America/ Advance Call center Technology -Dallas, TXDecember 2020 to October 2022This work from home position consists of Receive calls from cardholders in reference to account cards for unemployment UIA payments. And Process Western Union for card holders. To pick up funds from debit cards. Work with Fraud claims and identify if there has been fraud on the account research and process claims.Sales -Marketing / Customer ServiceImpact Distribution, LLC -Grand Prairie, TXOctober 2018 to March 2020Grand Prairie, TXOctober 2018 to PresentTake inbounds calls from Business owners about schedule service for outside sales representative to installWater purification systems in homes, new and pre- existing homes. Verify information and be knowledgeable about product and service to up sale company products.RepresentativeFuture Payment Technology -Fort Worth, TXMay 2011 to September 2018Talus Payment - Dallas-Fort Worth, TXMay 2011 to September 2018Work in outbound call center scheduling appointments for salesRepresentative to up sell merchant service terminals to outside smallBusiness owners. And assist Human Resource Department with trainingAnd coaching of new employees.Temp. ServicesAerotek -Dallas, TXSeptember 2010 to October 2010Client Migration - Customer ServiceAssist large corporate business clients with access to online accounts.Assist with large corporate accounts, and with updating all accountInformation pertaining to the merging of business accounts and allBusiness administrative functions.Handling incoming calls and resolve any and all problems in anAppropriate manner. Sent and receive all e-mails at any time.Customer Service Representative -Auto Finance DeptJ P Morgan Chase -Arlington, TXSeptember 2007 to June 2010Receive heavy inbound calls in call center assisting customers with Their account inquiries.Handled exceptional customer service in dealing with title, lien releases.Payments and researched account information. Handled and resolvedEscalated problems in an appropriate manner. Used computerizedSystem to gather information, update information, research, tracking and Troubleshooting. Responsible for up selling any financial products thatJP Morgan Chase has to offer. Maintain excellent customer service.Customer Service RepresentativeCentex Home-team Pest Defense -Grand Prairie, TXNovember 2004 to September 2007Recover Inbound calls in call center and made outbound calls to scheduleAppointments for service technician.to service business and residentialHomes. Responsible for billing inquiries, post payments, account updates, and General inquiries. Handle and resolve escalated in a timely manner. AssistHome builders with service installs and assist with all quotes that builders mayHave. Provided excellent customer service inbound and outbound.Executive SecretaryInnovative Mortgage -DeSoto, TXNovember 1995 to June 2003Assist the company and president which included daily operation of Quality control, inventory, handling loan files, monthly calendar appointments for loan officers, and resolving any complex situations that the loan team may have. Meet and greet new clients that walk in For service with financing for property.EducationDiploma in General StudiesCedar Valley College -Lancaster, TX1996 to 1997High school diploma or GEDSkillsMicrosoft WordTelemarketingCold CallingOutbound SalesSalesSalesforceUpsellingService Technician ExperienceBusiness DevelopmentMicrosoft ExcelCustomer serviceMicrosoft OfficeB2B SalesRelevant experienceEditCustomer Service/Western Union/Fraud Claims WFH PositionBank of America/ Advance Call center TechnologySupporting documents |
