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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEDynamic and results-driven professional with over 15 years of success achieving corporate communications, compliance, sales and data objectives. Deep expertise in automotive, consumer products and financial services industries. Recognized presenter, data analyst, compliance officer, customer experience champion and critical business partner. Superior communication skills with extensive background in data analysis, writing, reporting, process improvement, audit, compliance, technical support, training, customer service and contract sales.AREAS OF EXPERTISEData Analysis & Data WarehousingContent Development & StrategyJournalism & Newsroom ReportingReporting & Compliance AuditingSharePoint AdministrationTraining & TeambuildingRELEVANT PROFESSIONAL EXPERIENCEKRLD NEWS RADIO 1080 Dallas, TXNews AnchorWrote news stories, traffic reports and weather forecasts for radio broadcasting or use on KRLD websiteEdited audio files to be used by the entire news departmentAnnounced news, traffic updates and weather forecasts live every half hour to approximately 145,000 listenersMERCEDES BENZ FINANCIAL SERVICES Fort Worth, TXJun 2022 to Jan 2023Feb 2002 to Dec 2020Client Services Department:Business Analyst 2012 to 2020 Customer One Champion for 2016Audited financial procedures and data to ensure compliance with state laws to maintain business licensuresWrote and adjusted coding to maintain internal portfolio asset management systemCreated recurring and ad hoc database and Excel solutions to c-suite executives to aid in strategic workforce management decisionsCoordinated record retention maintenance as Departmental RISC CoordinatorAdministered Collections and Client Services SharePoint Sites permissions, structure and contentOptimized reporting and trained team leaders in frequent strategy sessionsLed Customer One Strategy departmental meetings quarterlyCollections Department:Aspect Dialer Analyst 2008 to 2012Created targeted call campaigns aligned with CFPB and TCPA guidelinesIncreased effectiveness of outbound call strategies by 70%Maintained 80/20 Service Level Goal for inbound customer callsCoached external team leaders via account level agent auditsTrained all new team membersRemarketing Department:Business System Analyst 2007 to 2008Ensured security and compliance of our web-based asset management system through monthly review and update of all usersMaintained a 24-hour turn time resolving system issues created by users in our ticketing systemCompliance Auditor 2006 to 2007 Optimized budget for key accountsUpdated processes and procedure instructions to align them with national and state guidelinesAudited agent adherence to departmental work instructions and addressed discrepancies with team leadersRevised dynamic work instruction system based on legal and departmental feedbackReduced monthly spending of $30,000 by working with focus group on time to maturity date of lease account to decrease FedEx spending for overnight servicesLease Loyalty Advisor 2005 to 2006 Top performer in new vehicle sales leadsCut losses by 10% of all lease maturity customers through the sale of lease extension or retail purchase contractsIncreased new vehicle sales by 5% by driving a new brand loyalty initiativeSuccessfully engaged customers for new vehicle needs and educated them on our newest productsEDUCATION & TRAININGBachelor of Arts in Mass Communications, Radio/TV/Film from the University of North Texas Denton, TX 1995Tools & Training:Internship KDFW Channel 4 Fort Worth News BureauBurli NewsroomMunicipal Twitter and Facebook accountsSAP accounting systemAspect Dialer SystemProprietary account record systemsWord, Excel, Access, PowerPoint, SharePoint, Outlook, LyncAdobe AcrobatTableauOracle Live ChatQualtrics and CFI quality management toolsAuriemma Consulting Group BenchmarkingMicrosoft Office SuiteNTTA Traffic DataNational Weather Service DataReporting Software: Crystal/Cognos/CallMinerCOMMUNITY LEADERSHIP & SERVICEEconomic Development Board City of Keller since 2021Keller GOPHabitat for Humanity (multiple build projects)Meals on WheelsKaBoom!Ronald McDonald HouseMB funding of West Handley Elementary School playgroundKeller Community StorehouseSafe HavenAll Church Home School |
