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Customer Care Royal Oak Resume Troy, MI
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Title Customer Care Royal Oak
Target Location US-MI-Troy
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Candidate's Name
Address: Street Address
Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESummaryDynamic and results-driven MBA-qualified Teacher seeking an impactful career where expertise in education, leadership, and innovative learning methods can contribute to creating and sustaining an exceptional educational environment.HighlightsHighly Qualified Educator: Holds a Valid Teaching Certification in Michigan, accompanied by BA and CC Teaching Endorsements.Proactive Learner: Self-motivated and quick learner, dedicated to staying abreast of the latest educational methodologies.Tech-Savvy: Proficient in Microsoft Office and Outlook, with a strong command of SMART Board technology and general computer skills.AccomplishmentsPeople ManagementTalent Catalyst: Spearheaded recruitment, management, and guidance of a high-performing team.Customer Care Enhancement: Elevated customer care standards, ensuring a seamless and quality-driven experience.Team Building Maven: Fostered team cohesion and demonstrated effective leadership, contributing to a collaborative classroom experience.Lesson PlanningInnovative Teaching: Pioneered new learning methods to guarantee comprehensive understanding for all students.Collaborative Environment: Fueled an engaging and interactive classroom setting, enhancing the overall learning experience.Plan DevelopmentStrategic Instruction: Developed and executed activities that balanced instruction, demonstration, and work time, providing students with rich opportunities for observation, questioning, and investigation.ExperienceTeacherFebruary 2019 to PresentDetroit Public Schools Community DistrictApplied Progressive Strategies: Infused progressive teaching principles into multiple classes of 34 students.Diverse Instruction: Delivered English Literature instruction to grades 9, 10, and 11, incorporating a variety of teaching techniques.SAT Expertise: Administered SAT prep and proctored SAT Tests, showcasing a commitment to student success.Leadership Role: Assumed the role of ELA Team Lead (Master Teacher), driving team excellence and collaboration.Parental Engagement: Regularly met with students' parents to address in-class issues, fostering a supportive educational community.SalesSeptember 2015 to February 2019ProStaff USA  Taylor, MIStartup Pioneer: Contributed to the inception of a startup temporary staffing business.Client Relationship Management: Recruited clients, maintained relationships, and ensured effective communication throughout contracts.Culture Shaper: Developed business programs and cultivated an office culture, resulting in cost-cutting and a proactive atmosphere.TeacherSeptember 2012 to June 2015Southfield Public Schools  Southfield, MIProgressive Pedagogy: Applied progressive teaching principles to engage classes of 34 students.Multifaceted Instruction: Taught English Literature to grades 9-12 and American History, encouraging critical thinking and discussion.Discipline Expert: Implemented effective student discipline measures, reducing classroom disruptions.Parental Collaboration: Regularly met with students' parents, addressing in-class issues and learning interruptions collaboratively.EducationPost-Graduation StudiesWayne State University  Detroit, MISecondary Education Teaching Certification  2010Academic Excellence: Maintained a 4.0 GPA while obtaining certifications in English (BA) and History (CC).Continuous Learning: Pursued a Master of Arts in 2016, showcasing a commitment to ongoing professional development.Bachelor of Arts: English, 2008Wayne State University  Detroit, MIAthletic Achievement: Received an athletic scholarship for the Wayne State Swim Team, demonstrating discipline and teamwork.Additional InformationCoaching Veteran: Boasts 20 years of coaching experience, contributing to a diverse skill set.Aquatic Proficiency: Certifications as a lifeguard, lifeguard instructor, and Certified Pool Operator.SkillsCommunication Mastery: Exceptional written and verbal communication skills, ensuring effective interaction.Multitasking Guru: Adept at handling multiple tasks simultaneously.Collaborative Power: Demonstrates strong teamwork skills, working seamlessly both independently and within a team.

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