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Click here or scroll down to respond to this candidateCAREER SUMMARYHighly accomplished and sales-driven professional offering solid customer service foundation plus hands-on experience providing expertise in answering to inquiries, giving instructions, promoting products and services and solving complaints. Excellent telephone etiquette, with great exposure to providing high-end services to customers. Skilled in the management and expansion of key relationships, coupled with strong communication and negotiation skills and an unwavering focus on collaborating with the team, internal departments, and customers to anticipate requirements and maximize business opportunities. Flexible and versatile; able to maintain a sense of humor under pressure.HIGHLIGHTSPossess excellent customer-service, communication, computer, critical-thinking, and numerical skills along with the knowledge of health insurance and medical coding procedures.Articulate communicator; accustomed to developing and maintaining positive relationships with all levels of individuals of diverse backgrounds.Powered with excellent work ethic and commitment toward self-education regarding new technologies; recognized for consistently going the extra mile to exceed customer expectations.Highly capable of assuming challenging roles, working under pressure to meet deadlines, and producing sustainable results.CORE COMPETENCIESTelephone EtiquetteComplaint HandlingCustomer RetentionRelationship BuildingUpsellingMarketing / Sales SupportComplaint ManagementPromotional ActivitiesVisual MerchandisingProduct DemonstrationsLoss PreventionStock/Inventory ManagementCompetitive Product PositioningShipping & ReceivingDeadline-OrientedLoss PreventionMicrosoft Office SuiteIOS/Android DevicesExcellent Interpersonal SkillsTime ManagementProduct KnowledgeStore Card PromotionMerchandisingProduct PromotionsAttention to DetailInterpersonal SkillsProblem SolvingTime ManagementTeam PlayerCommunicationPROFESSIONAL EXPERIENCEShipping & Receiving-Warehouse ClerkExpress Employment Professionals, Park Ridge, NJ 2019-PresentReceive orders and unload packages from the truck and store them properly in the warehouse.Maintain accurate records of the materials received and transported out of the warehouse; submit records to the senior manager.Load/unload delivery trucks and verify incoming deliveries match the company purchase order.Collaborate with the shipping & receiving team, assist with quality and inventory control.Experience in forklift operation, shipping, receiving and packing (World ship, UPS, USPS, FedEx, etc).Material Handler Forklift Operator Shipping & ReceivingFiske Industries, Orangeburg, NY 2017-2019Effectively worked with the inventory group to monitor supply levels and submit purchasing recommendations.Maintained inventory by identifying, labeling, and placing materials/supplies in stock; recorded location of inventory by using hand inventory scanner.Collaborated with the inventory control and purchasing groups to determine when product was missing in a delivery.Verified purchase orders, location numbers, case pack quantities prior to receiving, picking or loading merchandise.Prepared finished stock for shipment by identifying, pulling, packing, crating, loading, securing and documenting product shipment.Operated powered industrial trucks/forklifts to load/unload materials/deliveries and move them to/from storage areas, machines and loading docks, into trucks or storage facilities.In charge of ensuring quality control of materials and end products produced by company, as well as overseeing the quantities and types of materials used to create these products.Customer Service CashierHome Depot, West Nyack, NY 2017-2018Exceeded the standards of customer service experience by maintaining a friendly and customer-focused approach.Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Knowledgably answered customers questions about products, services, promotions, and other company information.Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Processed/expedited price checks, approved Point of Sale transactions/markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services (Garden Center, Key Portal, ect.) and Tool Rental.Provided first level escalation for customer issues, assisted in the supervision, coaching/training of other front end associates and new cashiers.Customer Service Cashier - Loss Prevention Shipping & Receiving - OperationsBest Buy, West Nyack, NY 2014-2016Ensured each customer has a positive, pleasant experience aimed at ensuring their return and business.Acquired and maintained solid product knowledge and effectively communicated information about all store promotions, advertisements and new store products to customers; this increased customer purchases.Removed merchandise from truck and compared against packing orders for accuracy and inventory management.Managed merchandising processes; applied security tags to products and monitored the store for potential security risks and alarm functions as a part of loss prevention. Assisted with training of new employees.Retail Sales Floor Team MemberTarget, West Nyack, NY 2013-2014Proactively learned new technology and correct usage of products to effectively inform customers/offer suggestions.Greeted customers and provided them with information on their desired products.Led or directed customers to their required products and assist them in locating them.Demonstrate product features and provided information regarding features and prices.Assisted customers in making purchasing decisions and led them through the purchase procedure.Answered customers questions and cross-sell/upsell products.Recommended changes to management to improve sales, promotions, store advertisements, displays, etc.Retail Store CashierWalmart, Suffern, NY 2012-2013Greeted customers when they arrive at the store and responded to their questions according to protocol and company policies.Directed or led customers to their required products and provide them with details on features and benefits of the product.Ascertained that customers are made aware of any discounts or deals that are applicable on their chosen products.Operated cash register; Managed work load and high customer volume, on weekends/holidays, with ease.EDUCATION & CERTIFICATIONSNorth Rockland High School, Thiells, NYHS Diploma Graduated: Class of 2009DENNIS E. CREIGHTONPHONE NUMBER AVAILABLEEMAIL AVAILABLEAtlanta, GA 31139 |
