Candidate Information Title Customer Service Representative Target Location US-NC-Cherryville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Representative Kannapolis, NC Service Representative Customer Charlotte, NC Customer Service Representative Charlotte, NC Customer Service Representative Charlotte, NC Customer Service Representative Clover, SC Customer Service Representative Charlotte, NC Customer Service Representative Mooresville, NC

..CAREER OBJECTIVEHighly motivated professional with vast experience in customer service and sales. Proven track record of consistently exceeding expectations, developing strong relationships, and delivering memorable service. Skilled in utilizing multiple sales and service strategies to maximize client satisfaction and drive positive sales results.SKILLSProficient in numerous programs and sales platforms including but not limited to Salesforce CRM, Microsoft and Sales Logix.Revenue GrowthContract Negotiation ExpertiseStrategic RecommendationsCONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLECherryville, NC 28021.EXPERIENCECustomer Service Representative / Sales SupportMAR 2022 - APR 2023 TORN RANCH, Petaluma, CAEnsured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spotRoutinely answered customer questions regarding product and pricingManaged a wide variety of customer service and administrative tasks to resolve the customer issues quickly and efficientlyInvestigated and resolved customer inquiries and complaints in a timely and empathetic mannerSupported the outside sales team by investigating if and when orders shipped, sending customer quotes, placing orders and samples ordersAccount ExecutiveJAN 2011 - APR 2020 TROXELL COMMUNICATIONS, INC, Phoenix, AZWon $700,000 in new business through strong sales skills, contract negotiation, and customer managementMaintained secure and robust client relationships for ~ ten years with 100+ K-12, Higher Ed, and Commercial accounts as the primary sales representative for the key contactsPerformed 300+ site walks to ensure customer satisfaction for technology and equipment installations within their facilitiesEstablished new territory through 60+ new client relationships across the Northern CA and East Bay regions by developing and maintaining strong relationshipsDeveloped and strengthened 200+ cross-channel relationships with vendors, customers manufacturer, partners, and installers to ensure timely and reliable serviceSales RepresentativeAUG 2009 - JAN 2011 POINT SOURCE AUDIO, Novato, CADeveloped and enhanced network for manufacturer representatives by ~25% while expanding distributionEncouraging team collaboration through extensive notes in the Salesforce CRM and remain current on the customer profile for Point-Source Audio team membersAccurately and timely entered all sales orders and RFQ's received via phone, fax, or email within 24-hoursImproved close-rate 25% by creating warm leads from the execution of designed outbound strategyCustomer Service Representative / Inside SalesAPR 1999 - JUN 2008 FRONTROW / PHONIC EAR, Petaluma, CAPromptly responded to customer inquiries regarding pricing and other information about the products and handled until completedDeveloped and executed a specialized inside sales team to identify the decision-maker or makers at large school districts with 30,000+ studentsInitiated communications and helped manage relationships at Seattle School District in Seattle, WA, Granite School District in UT, Ann Arbor Schools in MI, and Humble ISD in TX, resulting in a sale excess of $9 million.Traveled to show, train and help trouble-shoot customers on new productsCustomer Service RepresentativeJAN 1991 - MAR 1999 ASSOCIATED BUSINESS PRODUCTS, Santa Rosa, CAMaintained a high level of customer satisfaction through effective verbal and written communication skillsAnswered 35+ incoming calls per day to ensure a positive customer experienceWorked closely with vendors to get ship dates on customer orders or turn-around time on replacement ordersDuring my nine years at ABP, the VP received 7+ customer letters thanking him for my exceptional customer serviceREFERENCESReferences available upon request.KATHY NUNN..