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Candidate's Name
Dumfries, VA, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPERSONAL PROFILEHighly skilled and innovative Healthcare Technology professional with a proven track record in leveraging technology to enhance patient care, improve operational efficiency, and drive organizational growth. Seeking a challenging position where I can utilize my expertise in healthcare technology to contribute to the development and implementation of cutting-edge solutions that positively impact my organization and customers.EDUCATION & CERTIFICATIONSGoogle IT Support Professional Certificate May 2023America School of Nursing State Board Jan 2010Basic Life Support for Healthcare Providers (American Red Cross) Sept 2004Northern Virginia Community college Aug 2008SKILLSTechnical Troubleshooting and Issue ResolutionHardware and Software Installation and ConfigurationNetwork Troubleshooting and MaintenanceOperating Systems: Windows, macOS, LinuxActive Directory and User Management.Detail OrientedDocumentation and ReportingExcellent Communication and Interpersonal SkillsWORK EXPERIENCEHealthcare Data Analyst - OPITMUM CARE SEPT 2022  PRESENTInstalled and configured operating systems, applications, and peripheral devices for end-users.Collaborated with network administrators to perform network troubleshooting and maintain network infrastructure.Responded to help desk tickets, tracked progress, and documented solutions using a ticketing system.Provided excellent customer service, ensuring positive interactions and timely issue resolution.Recognized for the quality of service, consistently scored over 90% in quarterly patient satisfaction surveys.Collaborated with the IT team on system upgrades and software deployments, ensuring minimal disruption to end-users.Resolved complex technical problems by utilizing advanced troubleshooting techniques, resulting in a reduction of system downtime and increased productivity.Managed Active Directory accounts, group policies, and user permissions, ensuring data security and access control.Licensed Practical Nurse (LPN) - CARE EXPERT AGENCY JAN 2017Provided post-op care for patients, such as pain management, post-surgical wound treatment and infection treatment.Handled care, safety and long-term health plans for 10+ patients, and commended 10+ times for efficiency and problem-solving skills by health directorate.Provided patients with basic care or treatments, including taking temperature readings, blood pressure, checking vital signs and performing catheterization.Recognized for the quality of service, consistently scored over 90% in quarterly patient satisfaction surveys.Distributed medications to patients in proper doses, recorded times of administration to ensure ongoing accuracy.Consistently fulfilled all LPN duties in fast-paced urgent care clinic. Triaged patients, took vital signs, and assisted with every area of patient care.Tracked and documented patients status and needs through patient interviews and chart reviews daily.Entrepreneur - MISTERY LOYALTY INTERNATIONALOversaw the completion of requested garment alterations within specified deadlines and to the highest degree of accuracy possible.Sewed and altered garments that consistently conformed to the required specifications while meeting 99% of deadlines and customer satisfaction.Researched and created an experimental womens collection based on a new fabric blend.Collaborated with styling assistants to bring together products, wardrobe, props, set materials and others to prepare and set up the photo shoot.Developed a customized skincare regimen for a client with severe acne, resulting in significant improvement in their skin condition within three months.Advised clients on skincare routines and performed facials, waxing, and other skincare treatmentsImplemented creative and innovative hairstyling techniques, such as braiding and updos, for special events and weddings.Provided comprehensive hair services, including haircuts, hair extensions, coloring, styling, and treatments.