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Title Customer Service Marketing Director
Target Location US-VA-Richmond
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Mechanicsville, VA Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLESales and Marketing DirectorCustomer Service ProfessionalEnthusiastic, Motivated, and Excited to Contribute in the Field of BusinessDedicated and resourceful in/on many levels in professional offices. Skilled Manager/Business Professional with qualifications to support a broad range of marketing in healthcare and sales operation functions. Devoted to assisting and supporting residents as well as enjoy interacting with families. Utilize well developed interpersonal, communication skills to build rapport, productive working relationships with co-workers and management teams. Accustomed to working in fast-paced and challenging environments with the ability to multi-task, think quickly, and manage demanding situations successfully.Areas of Strength:Presentation skills Networking SkillsInterpersonal and Relationship Building Skills Written and Verbal Communication SkillsDecision Making and Problem-Solving Motivated and DeterminedExcellent Customer Service SkillsLeadership SkillsDirector of Sales  Vitality West End Richmond, VA June 2022  PresentWork closely with the Executive Director and Regional Director of Operations, and Divisional Director of Sales and Marketing in development and implementation of the quarterly marketing planProvide overall leadership in the area of sales and marketing with the goal of improving and/or maintaining the census of the community.Develop and execute Marketing Action Plans and Expanded outreach partnerships, growing organic referralsFacilitate the move-in processWork within a structured sales and marketingPlan and execute marketing eventsSales and Marketing Director  Aspire West End Richmond, VA March 2021  June 2022Worked to grow awareness of community, increasing occupancy.Respond and follow-up with to all walk-ins, phone ins, mail-ins timely and appropriatelySchedule, organize, and conduct tours with prospective resident of independent and assisted living and memory careIncrease occupancy from 48% to 76%Expanded outreach partnerships growing organic referrals.Worked with ED and other departments to ensure move-in process is executed in a smooth and timely manner.Sales and Marketing Director  Imperial Plaza Senior Living Richmond, VA 2/2011  3/2021Worked for one of Richmonds largest senior communities, generating move-ins for independent living, assisted living and memory care.Worked closely with regional sales manager and executive director to develop marketing strategies.Served as point of contact for all referral sources, paid and unpaid.Continuously networked within Richmonds senior living industry.Established team player. Facilitated new ownership transitions throughout tenure.Marketing Director  Radio One, Inc. (WCDX, WKJS, WPZZ, WTPS) Richmond, VA 3/2006 - 1/2011Planned, organized and executed all facets of marketing promotions for four urban radio stations.Supervised staff of 20 team members.Managed budget over $600,000.Vastly increased community referral outreach.Planned/Organized events with attendance as large as 25,000+.Worked closely with general manager.Director of Volunteers  Heartland Home Health and Hospice Richmond, VA 1/2005-3/2006Grew percentage of recruitment of volunteers. Supervise, Schedule, evaluation of hospice volunteers.Increased number of volunteers 43%.Developed and conducted training for all volunteers.Maintained community relations for recruitment of volunteers.Maintained department budget and goals.SkillsMemory CareHospice CareEvent PlanningCRM SoftwareSales ManagementBudgeting

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