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LINKEDIN LINK AVAILABLEEMAIL AVAILABLE PHONE NUMBER AVAILABLESummaryExperienced banking professional with a demonstrated history of excelling in customer service, sales and management roles. Skilled in negotiation, sales and customer service. Strong operations background, service oriented and sales focused.ExperienceBranch ManagerWells FargoLead, manage, and develop a team of direct reports with low to moderate complexity and risk in retail banking branch.Identify and recommend opportunities for individuals to efficiently improve process and risk control development for all functions in the retail banking branch.Engage customers to understand their financial needs, and work proactively to help customers succeed financially.Store ManagerTD BankAugust 2022- May 2023Oversees and leads store while growing talent, developing skills and capabilities to achieve career goals, support initiative success and achieve business results.Accountable for achieving both store and individual performance metrics.Provides coaching, mentorship and guidance to teammates.Originates loan applications, handles conditions of lending and conducts loan closings.Branch Leader IITruistJuly 2021- August 2022Coach and mentor team of Relationship Bankers and Tellers in sales and daily operations of branch.Foster relationship between branch staff and partner staff to promote bank cross-sell products such as mortgage, insurance, and investments.Promote bank brand through customer outreach in small business deposits as well as lending productsLicensed Personal Banker IIWells FargoJan 2017 July 2021Established and fostered relationships with customers, both consumers and small businesses. Drove lending and investment business for store to deliver monthly business targets and increased by 25%.Uncovered customers with more complex needs through personal financial reviews such as business capital needs, investment management, and retirement planning.Awarded 2019 Wells Fargo Golden Spoke Champion Award for making significant and measurable results. Awarded to two employees in each region every year.Logistics ManagerEatonNov 2014 - Jan 2017Drove scheduling specialized equipment with shipment of electrical switch gear.Managed team of 40 employees to drive results. Drove cost savings as it pertains to add on charges and led on time performance of shipping times.Led safety standards in my department to zero safety incidents and coached around proper clean safety standards.Store ManagerTD BankMar 2014 - Nov 2014Coached and managed team of bank sta with sales and operational goals to sustain day to day operations of store. Also surpassed personal goals for myself and store for deposit, retail and commercial lending.Promoted TD brand in local market by attending chamber of commerce functions as well as Rotary club meetings and other marketing events.Achieved bringing store from underperforming to consistent top performing by market outreach and coaching team to drive results.EducationCollege of CharlestonLiberal Arts and Sciences, General Studies and Humanities1996 - 1997University of South CarolinaBachelor of Business Administration (B.B.A.), Marketing and Management1997 - 2000Fellowship of Christian Athletes memberDelta Upsilon Fraternity member and executive board member Participated in intramural flag football and soccerBatesburg-Leesville High SchoolHigh School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program1992 - 1996Participated in football, basketball and soccer Chorus memberBoys StateLicenses & CertificationsSC Insurance Producer's License - SC Department of InsuranceSIE FINRASeries 6 FINRASeries 63 - NASAAHonors & AwardsUnion Lutheran Church2019Church council member and executive member secretaryBatesburg-Leesville Chamber of Commerce2019Golden Spoke - Wells FargoJul 20202019 Golden Spoke recipientWells Fargo's highest recognition presented for making significant and measurable impact to customers and businesses.SkillsCustomer Service Sales Account Management Negotiation Personnel Management Relationship Development Detail Oriented |
