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Customer Service Resume Port chester, NY
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Title Customer Service
Target Location US-NY-Port Chester
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Candidate's Name
Street Address  Grace Church Street 1BPort Chester, NY Street Address
Experienced professional returning to the work force seeking part time/full time employment as a team player; with a background as Acting Manager, Team leader, SAP, Oracle, FDMS, Microsoft Office 365, Power Point, Adobe, Quick Books, Pricing, Accounting, Sales, A/R, A/P, GL, Credit, Collections, Posting, Customer Service, Reconciliation, Report Generation, Data Entry, Quality Assurance, Quality Control, Month end closing and many other office experiences.Authorized to work in the US for any employerWork Experience:Operations AdministratorSibling Fuel - Purchase, NYMay 2019 to PresentAssist in all aspects of business functions. To include Accounting, credit, posting, scheduling, accounts reconciliation, customer service, report generation, prep accounts for small claims, and credit reporting. Assist owner with assignments as needed, verify customer credit worthiness, prepare monthly statements and yearly account summary usage for tax purposes. Follow up with customer inquiries as needed.Customer Service AssociateSkyes Enterprises - Denver, CONovember 2018 to April 2019Work from home online seasonal position, assisting customers with orders, issuing refunds, placing orders, scheduling freight pickups, problem solving for this e commerce company and all other customer service accommodations that may have been needed.In addition, assisted clients as product specialist with products to complete tax returns, answered tax questions, application process or issues. Prepared and corrected taxes for clients. Problem solving for this e commerce company as well.Collection AnalystBenchmark Employment Services - Norwalk, CTMarch 2008 to September 2009Increased accounts receivable by 20% (annually), using customer service to collect outstanding balances 60, 90, 120+ days. Renegotiate (if applicable) payment terms to keep customer in good standing. Work closely with tax department to ensure proper taxes were applied. Interact with A/R to ensure timely application of payments are completed. Heavy telephone contact.Accounting AnalystConsolidated Edison of New York - New York, NYFebruary 2006 to January 2008Identified and processed measured gas per diathermy that flowed through all major pipelines, ensuring invoices received for payment are accurate with inhouse gas flow chart. Reconciled billing adjustment monthly, in the hundred(s) million-dollar range. Ensure proper balance of gas input and output. Backup for oil distribution process. Report generation. Data entry. Applied proper tax percentage for invoice payment. Phone contact with vendors and sales, customer service, and other office duties as needed.Team Leader, Price Analyst, Customer ServiceCon Edison Solutions - White Plains, NYMay 2002 to February 2006Acting manager. Team leader of 5 associates. Assist marketing manager with pricing of energy (electric). Input final pricing of energy in company system. Credit. Collections, Sales, A/R, A/P, Reconciliation, Customer Service, Report generation. Heavy phone contact. Handle irate telephone calls ensuring costumer(s) issue at hand will be resolved (if any). Made sure that all team members are product savvy and trained thoroughly in their position. Trade show sales of Green Power. Many other offices duties.EducationBachelor's in Organizational ManagementNyack College - Nyack, NYMay 2003 - June 2005

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