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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE: To obtain a rewarding Full- Time Career Position as a Patient Access Representative, Where I can utilize my skills to benefit the Healthcare institution.SKILLS AND PROFESSIONAL ATTRIBUTES:Excellent interpersonal skills, having dealt with a variety of residents and co-workersCompelling work ethic and positive attitude; dependable; residents direct support, and quality care very efficient.Exhibits professionalism, confidentiality, and discretion in work environmentStrong organizational skills; ability to multi task and able to work with little supervisionProficient in Internet and PC based computer applications including Microsoft Word, QuickBooks, PowerPoint, and ExcelProven capability to effectively analyze, plan, and manage many aspects of Direct Support Care treatment plans for residents.Detail oriented with attention to quality.WORK Experience:09/2019-08/2020 Northwestern MedicineLake Forest, ILPatient Care TechnicianAssisting residents performing duties of activities of daily living, under direction of Nurses and professional staff.Providing hands on support for residents in application of Prosthetic Equipment, and Wound Care.Assisting the Physical, and Occupational therapist with the residents treatment plan according to facility policies and proceduresEnsuring that care meets the age appropriate, gender appropriate, cultural, social, and religious needs and preferences of each resident.Motivating patients and redirecting their behavior toward treatment plan goals.Monitoring and Documenting any Behavioral Changes.Documenting blood pressure, respiration, pulse rates, temperature, and oxygen levels. Answering signal lights to assist residents with Emergency issues.Providing Companionship to the residents located within the Assisted Lifestyle Community.02/2019- 09/2019 Medix Temp Staffing Agency/CVS CaremarkBuffalo Grove, IL.Specialty Benefits VerificationI verify pharmacy and medical insurance coverage benefits for a specific specialty prescription written by the doctor for a patientI contact the doctors office for a valid diagnosis code or to verify quantity and daily supply of prescriptionI also contact the doctors office to inform if clarification is needed on a prescriptionTo inform doctors when a prior authorization is needed for the prescriptionI contact patients to verify insurance and personal informationI contact patients to verify if financial assistance is needed for high copay on prescription, if so then I offer copay assistance to patientsI will perform a triage of a prescription to a preferred pharmacy, if indicated by patients insurance planI process Rx claims and transfer the information to the correct pharmacy to be dispensed to patients in a timely manner02/2017-10/2018 Heritage Woods of GurneeGurnee, IL Certified Nursing AssistantAssisting residents performing duties of activities of daily living, under direction of Nurses and professional staff.Providing hands on support for residents in application of Prosthetic Equipment, and Wound Care.Assisting the Physical, and Occupational therapist with the residents treatment plan according to facility policies and proceduresEnsuring that care meets the age appropriate, gender appropriate, cultural, social, and religious needs and preferences of each resident.Motivating patients and redirecting their behavior toward treatment plan goals.Monitoring and Documenting any Behavioral Changes.Documenting blood pressure, respiration, pulse rates, temperature, and oxygen levels.Answering signal lights to assist residents with Emergency issues.Providing Companionship to the residents located within the Assisted Lifestyle Community.Direct Energy04/2016-05/20/2016Buffalo Grove, ILCustomer Service RepresentativeI answered phones and provided a friendly greeting, and offered my assistance to help the homeowner file a claim, renew, or purchase a Home Warranty.I provided great customer service, and knowledge in answering questions about purchasing a Home Warranty.I offered guidance in choosing the correct home warranty package to cover the Homeowners appliances.I assured that the homeowner was satisfied with the overall process of filing their claim or purchasing a new home warranty.04/2015-04/2016 Frances House-DD HomesWaukegan, ILDirect Support PersonI provided direct care for individual adults with mental and developmental disabilities in assistance with basic activities of daily living.I provided direct support to individuals in assistance with daily hygiene, eating, taking medication,bathing, shaving, toileting, and wound care.I Preserved resident dignity and minimize discomfort while carrying out duties of basic activities of daily living such as, brushing teeth, diapering, and getting dressed for the day.I helped individual adults with mental and developmental disabilities live their lives as independently as possible.I provided companionship to the individual adults with mental and developmental disabilities.09/2014-04/2015 Best Buy IncorporatedNorthbrook, ILCustomer Service SpecialistI greeted customers, and rang up their purchases at the cash register, or customer service deskI answered any questions they might have about a product they are purchasing to the best of my abilities.I provided guidance to customers to specific employees that could answer their more specific questions about the product they were interested in purchasing.I assisted in signing customers up for my best buy reward cardsI provided assistance with offering and explaining the protection plans for the devices being purchasedI assisted customers with resolving their issues on current or previous purchases.04/2011-06/2012 The Grove of Evanston Evanston, ILCertified Nursing Assistant I helped residents with Medication remindersPerformed duties of activities of daily living, and wound care for residents living at the nursinghome and rehab center under direction of Nurses and Medical staffRecorded blood pressure, respiration, pulse rates, temperature, and oxygen levelsRecorded food, and liquid intake and output as directedAnswered signal lights and intercom system to assist residents with Emergency issuesI helped residents with shingles, who were in isolation and out of isolation.I help residents with basic daily living activities who had HIV.I helped residents substances abuse (drug) issues. Like meth, and heroine addicts.I helped with cleaning, inserting, and removing catheters from residents. I helped clean, dress, and pose dead residents.helped residents deal with their mental and behavioral issues.I helped residents with short and long term memory issues.9/2007-12/2015 Home Health CareCertified Nursing AssistantAssisted patients with taking Medication.transported patients to Doctor appointments and to complete errandsAssisted patients with daily hygieneWalked their DogProvided companionshipCooked patients meals 3 times a day and prepared snacksRecorded patients vital signsAssisted patients with wound care04/2008-12/2008{seasonal} Home DepotEvanston, ILCashierI greeted customers entering and leaving the warehouse store.I communicated about promotions to customers.Provided fast and courteous check-out, resulting in excellent customer satisfactionCross-trained in all departments throughout the store, providing extensive knowledge of store merchandise and policies9/2007-12/2007 {relocated} United American Insurance CompanyOak Brook, ILUnit ManagerSupervised employees, engaged in sales, took inventories, reconciled cash with sales receipts, and prepared daily record of transactionsTrained new employeesEnsured compliance of employees, by communicating the policies and procedures of the company.3/2006-8/2007 Mather PavilionEvanston, ILCertified Nursing AssistantRecorded temperature, blood pressure, pulse, respiration rates, food/fluid intake, and output, as directedAssisted residents with daily hygiene, toileting, and eating.Turned and repositioned bedfast patients to prevent bedsores; helped nurses with wound careAnswered signal lights for emergency issuesProvided direct support to residents with activities of daily living.EDUCATION:College of Lake County Completed a Prerequisite Course for the Registered Nursing Program (Spring 2018)Grayslake, ILAmerican Red Cross Adult CPR and First Aid Certificate, 03/2020Waukegan, ILFrances House/DD-Homes Direct Support Person, 2015Waukegan, ILMedTek College Sterile Processing Technician Certificate, 2014Skokie, ILLieberman Geriatric Health Center Certified Nursing Assistant, 2005Skokie, ILDeVry University, Computer Information Systems, 2008Chicago, ILEvanston Township High School Diploma, 1999Evanston, IL |
