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Title Customer Service United States
Target Location US-FL-Tampa
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Candidate's Name
Healthcare Administrator / CEOPHONE NUMBER AVAILABLEEMAIL AVAILABLECurrently in the Tampa Bay Area.PROFESSIONAL ACHIEVEMENTS
Nationally recognized for facility leadership receiving the ACHCA 2015 Eli Pick Award. Helped improve Medicaid rates for New Hampshire long term care facilities by volunteering to serve on the Board of Directors of the New Hampshire Health Care Association. Honorably discharged Captain of the United States Marine Corps. When a resident need arose in a facility with high veteran census, I established an AMVETS post (Post 555) within the facility and served as post commander. My experience includes successfully managing a hospital sized campuses of over 300,000 square feet, providing great customer service and high-quality property management for a myriad of lease clients including a day surgery center, dialysis treatment, an acute chronic care unit, outpatient rehabilitation, and general healthcare practitioners. I have also successfully supervised construction, and renovations, of multi-million-dollar projects including opening Alzheimers units, short term rehabilitation units, and long-term care facilities. Over 25 years of Long Term Care service success.EXPERIENCESalemhaven Nursing Home, Salem NH2003 to present(2017 to Present Became employee of Salemhaven)Covenant Health, Tewksbury, MAApril 2003 to 2017(Managed Salemhaven, Inc. in Salem NH 03079)ACCOMPLISHMENTS Through teamwork and leadership successfully guided a 110-bed non-profitfacility off the federal watch list within 1 year of taking charge.Achieved 3 deficiency free surveys.By controlling expenses and growing census, the facility went from net lossoperation to a net gain operation.Emphasizing quality care and customer service lead to consistentlyout producing other homes participating in our annual surveys for residentand family satisfaction.By including staff in our strategic plans, and the development of our dailypractices, our facility consistently outscored peers in staff surveysindicating; staff would recommend this facility to friends and relatives.Creating a positive work environment has yielded results of low staffturnover rates including staff with 20, 25, 30 even 40 loyal years.By placing importance on staff development, education, and moraleproductivity and efficiency greatly improved and we enhanced staffretention, customer satisfaction, and regulatory compliance.Through targeted hiring, training, and education the facility consistentlymaintains 4 and 5 star rating in quality measures.By reviewing every major contract for items such as competitive rates,efficient use of services, and appropriate level of need, we reduced annualcosts by six figures. Process included re-negotiating major sectors contracts including energy, rehabilitation, and nursing agency.Initiated a business plan to increase Medicare census and reorganize theadmission department. Included renovating a wing to serve as a short termstay unit. Average Medicare days went up over 100%.Successfully navigated the facility through two renovation projects totalingover 4 million dollars. Staying within budget, keeping high levels of qualitycare throughout the project, and coordinating with state and local agenciesto maintain compliance with a myriad of regulations.By developing and maintaining a close relationship with residents, families,and staff we have not had any serious legal risk management issues involvingstaff or residents/families since my arrival in 2003.Total review and modernization of facility disaster plan, employee handbook,admissions agreement and many additional policies by coordinating withdepartment heads as well as state and local agencies.Called on often by industry associations to make impactful presentations tostate officials, area service groups, and other organizations.For developing and implementing a successful and dynamic communitymarketing plan the Facility received national recognition for marketing.Through high quality scores for clinical care, customer satisfaction, anddynamic marketing, the Facility was recognized in US News top long termcare facility section for much of this time.EDUCATIONUniversity of South FloridaTampa, Florida.Bachelors Criminology.LICENSESMassachusetts Nursing Home License number: 3076. (Expired)New Hampshire Nursing Home License number: 3670.Florida Nursing Home License number: 6944.MILITARY SERVICEUnited States Marine Corps.Department of the Navy. Headquarters United States Marine Corps. Washington, D.C. 20380-00011991 to January 1996Promoted to Head Quarters Company Commander as a Captain, successfully lead and motivated over 450 Marines and sailors.Served as liaison with Mexican legal authorities.As a Lieutenant served twice as a Communication Platoon Leader.Reconfigured 3rd Marine Expeditionary Forces' Alert Contingency Plan reducing personnel and equipment by 50% and increasing capability over 100%.

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