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Street Address Princess Anne StFredericksburg, VA, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEQualifications SummaryDependable bilingual professional, experienced in Human Resources, Direct Support Professional and Customer Service Representative duties. Proficient with phones, Microsoft Word, Publisher, PowerPoint, and a working knowledge of Excel. Poised and flexible with an ability to multi-task. Highly organized and accurate; strong analytic and presentation skills. Energetic self-starter with strong written/ communication skills; works well independently or in a team environment. Acknowledged for quality of work and timely completion of projects.ExperienceRappahannock Goodwill Industries 05/2012- 3/2020Employment Aide Fredericksburg, VAAid in the implementation and achievement of employee's with disabilities, with the program plans and goals.Record and maintain accurate documentation to produce through and timely reports.Provide support and training in a variety of settings on site and in the community.Provide/assist with Behavior Modification or conduct of facility based Situational Assessments for the purpose of evaluating employees with disabilities on work skills and abilities.Rappahannock Goodwill Industries 05/2011 05/2012Outlet Cashier Fredericksburg, VAAnswered high volume of incoming calls on multi-line phone system, took messages or forwarded customer calls to the appropriate department.Processed all check out transactions (cash, debit/credit) using system, provided price information to customers, managed inventory, stocked shelves and returned items to appropriate department.Advised customers on cost -saving strategies and consistently maintained a professional and pleasant demeanor.Mental Health America 03/2011 - 5/2011Volunteer Fredericksburg, VirginiaParticipated in local volunteer program providing aid to senior citizensConducted weekly home visits, and provided companionshipReported any issues or incidents with the patient to the program directorJain Irrigation, Inc. 11/200412/2008Customer Service Representative/Receptionist Winter Haven, FLAnswered phones consisting of five linesProcessed all orders for current customers via fax, email, or phoneAdvised customers with new pricing and availability on all itemsProvided all documents for all international orders and CanadaFiled, Issued Return Material Authorization and credits, other duties |