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Click here or scroll down to respond to this candidateCandidate's Name
Security Guard/Customer Service Phone: PHONE NUMBER AVAILABLE CellEmail: EMAIL AVAILABLEBilingual, polished, professional customer service rep offering: Proven experience providing customer support in busy high-traffic environments. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skillslisten attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.ExperienceAllied Universal Security Officer Supervisor07/2020-05/2023 Security at Brickell City Center of Reach & Rise CondominiumsAllied Universal Security OfficerRover at Datran I & II at Metro Dade land Station AreaConcierge at 3RD CondominiumSea Port Destination Customer Service2019 03-2020Meet and greet guests warmly, answering their questions in a respectful and pleasant manner as well as assisting and guiding debarkation and embarkation of guests. Work in different operational areas and rotate in positions, or locations, according to our operational demands. Follow all company policies, procedures and instructions, complete required training.Admiral Security Service 2017 2019 Brickell Center Area /Ft Lauderdale2017 2019Security Guard / Gate GuardPatrolled building and manned post per security managementManaged and recorded pedestrian and vehicle traffic at access pointsMade note of risks such as leaking pipes fire hazards damaged security doors etc. Worked with EMS fire or police department as required during emergenciesU S A and Associate Security 2016 2017 Security Guard Miami,FlPatrolled grounds and buildings of specified areaRegularly checked locks windows and equipment to ensure nothing has been tampered withGranted access to areas based on identification and kept logs of visitorsKept record and generated reports on property damage malfunctioning equipment and out-of-place occurrenceMc Roberts Security & Associate Security Officer 2015 2016Norwegian Cruise Line Answered alarms and investigated disturbancesSecure Parking and do Rounds every hour Office floors secure staff .Issues security badges and visitor passes to all guests. Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.Winn Dixie Market place Customer Service Associate2011 2014Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Coordinate daily store cash and accounting functions in accordance with company guidelines Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. Maintain confidentiality of information discarded or returned merchandise .Address customer issues complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalismCertificationsClass D Security License OSHA CertificationEducationArchbishop Curley- Notre Dame AcademyHigh School Diploma 1979- 1982UCE Universidad Central Del EsteSan Pedro de Macoris, Dom Republic Architecture 1983-1986New World InstituteBussiness Comunication and Travel agent 1986-1987Miami Dade County Acction Agency Self help InstituteTechnical Course Office Specialist 1 2017 2019 |
