| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateSKILLSPROFESSIONAL SUMMARYWORK HISTORYEDUCATIONREFERENCESCandidate's Name
1616 5th street #9, Coralville, Ia. 52241 H: PHONE NUMBER AVAILABLE C: PHONE NUMBER AVAILABLE EMAIL AVAILABLE Strong verbal communicationSelf-motivatedTeam leadershipFast learnerMulti-taskingFast learnerSelf-starterProblem solvingShipping and receiving professionalStrong problem solving aptitudeSeeking a position that will effort the utilization of my experience and knowledge as well as offered opportunity for growth. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Patient and empathetic with extensive Medical insurance field background in conflict resolution and customer care. Excellent communicator with 5 years in a demanding call center environment as a Customer Service Representative.05/2013 - CurrentAll lines of Business -Claims Rep/supervisorG.D.I.T - 2400 Oak dale blvdAnswering phones to helping consumers with bills, answering questions, About their medicare, insurance, appeals Documenting, putting the consumers mines at ease.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.Managed high call volume with tact and professionalism. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Developed all process controls and metrics for daily management of the Call Center. 05/1983GED:John Marshall Harlan High School - Chicago, IllContinuing education in [To pursue my high diploma ] 1983GED:Oliver Harvey College - Chicago, IllKirkwood College surgical technologist presentReferencesMagalean Reed PHONE NUMBER AVAILABLE friend Coralville, Iowa ACCOMPLISHMENTSCERTIFICATIONSDena Kimble PHONE NUMBER AVAILABLE friend/co-worker Cedar rapids, Iowa Louvina Harris PHONE NUMBER AVAILABLE friend Coralville, Iowa Sean Reed PHONE NUMBER AVAILABLE friend/ co-worker Coralville, Iowa Conflict ResolutionResponsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. |
