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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLE Cell: PHONE NUMBER AVAILABLEAddress: Lincoln Park, NJ Street Address
Customer Service ManagerClient Relationship Professional with substantial experience. Customer centric and focused problem solver with the ability to create solutions to every-day issues while leading others. Proven track record in creating safe, efficient, and welcoming client environments by developing relationships, providing guidance, and ensuring all the customer's needs are met.Courtyard By MarriottNight Auditor 2023-PresentSingle associate working overnight hours to help all guests with checking into the hotel and answering any questionsConduct and balance closing audits to settle nightly room, and restaurant revenueClose point of sale program to generate and scan daily reports and email to appropriate managersCheck guests in upon arrivalAnswer guest questions via telephone, and in personStaples 2023-2023Customer Service Inventory SpecialistTransported goods from stock room to the sales floorReplenished merchandise on the shelvesAnswered customer questions and directed them to area in which items could be foundPrimePayClient Success Representative 2021-2022Collaborated with clients regarding their pay rollReceived pay rolls via fax, email, or phone to process into the Prime Pay computer systemManaged questions regarding all topics related to pay roll issuesPennReach Inc 2015-PresentFamily CaregiverMaking sure all doctor appointments are madeDriving to all appointment including doctors, shopping and invited functionsWashing and folding weekly laundryWilshire Grand HotelNight Auditor 2010 - 2021Sole employee working overnight hours assisting all guests in a sincere and courteous manner to enhance client satisfaction, hotel brand equity and maximize repeat businessReconciled the hotel's daily accounting to ensure an accurate assessment of both room use and revenue collectionConducted and balanced closing audits to settle nightly room, movie, restaurant, and banquet revenueGenerated daily reports, dropped cash, authorized guest credit cards, processed customer direct billings, and tracked sales dataRegistered and processed guests promptly upon arrivalServed as the escalation point on behalf of the hotel for guest complaints to quickly resolve and eliminate concernCrowne Plaza Paramus ParkHospitality Service Agent 2010 - 2010Balanced front desk bank to ensure proper cash flow was available and reconciled from prior shiftsPerformed, ran, printed, and distributed nightly audit reports to close out hotel daily transactions and prepared for morning shiftBest Western Regency House & HotelGuest Service Agent 2009-2010Responsible for fielding booking inquiries through the front desk, aiming to convert as many inquiries to reservations as possible to increase hotel revenueAudited and balanced front desk bank to ensure proper cash flow was available and reconciled from prior shiftsUtilized active listening to anticipate and address any needs or concernsRan daily departure and arrival reports to predict room availability to maximize hotel occupancySaddle Brook Hotel & Conference CenterFront Desk Agent 2009 - 2009Utilized House Count Summary to predict room availability to maximize hotel occupancyPartnered with sales representatives to provide & convert booking leads to maximize revenueCoordinate pre-assigned room reservations for same day and next day check inParsippany HiltonAssistant Director of Hospitality 2008 - 2009Assisted the housekeeping manager in staff strategy for weekly scheduling of staff and human resourcing responsibilities such as training, and retraining employees during monthly departmental meetingsPrepared daily work sheets for Room Attendants and Housemen including end of day reconciliationChauncey Conference CenterHospitality Assistant Manager 2005 - 2008Responsible for the efficient start of morning shift including set up of both housekeeping and laundry departmentsAudited common areas, guest, and conference rooms to ensure quality was above hotel expectationsPerformed monthly inventories to ensure supplies were ordered to maintain proper levelsAutomatic Data Processing Inc. (ADP)Client Account Representative 1998-2005Spearheaded a revised credit process which resulted in faster and more accurate payment of valid creditsUtilized ADP PC Payroll for Windows to interact with clients and provide customer service to ensure all payroll questions were answered and needs metResponsible for troubleshooted inaccurate or missing client credits for cancelled featuresEducationBachelor of Science Fairleigh Dickinson UniversitySummary of Further QualificationsWorking knowledge in Microsoft Office, Visual Matrix, QNQ, Outlook, Teams, ADP PC for Windows, PrimePay Software and Fosse |
