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Click here or scroll down to respond to this candidateCandidate's Name
Street Address QUEEN CITY AVENUECINCINNATI, OH Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEA CHALLENGING POSITION WORKING IN THE ACCOUNTING FIELD UTILIZING MY PAST EXPERIENCES.EXPERIENCEFlooid incAccounts Receivable Specialist/Billing Analyst Jan 2022 June 2022Responsible for creation of invoices into ProjectorReceived emailed spreadsheets from UK PMs & US PMs setup templates and made necessary corrections to billingSetup milestones and achieved and T & MResponsible for posting daily cash, handling accounts team mailbox, and accounts receivable mailboxResponsible for Aging Reports and collection on all delinquent accounts, phone calls, emails, collection letters to help improve cash flowACS CeridianAccounts Receivable Specialist- Aug 2021 Dec 2021Focused on professional management of customer accounts to improve DSO, cash flow, customer satisfaction, and retention.Researched, analyzed, and resolved customer disputes including decision making of any required credits in the financial systemRANDSTAD US BankData Entry Tax Season Jan 2021 May 2021Enter customer account data from source documents within time limitsCompiled, verified, and sorted information to prepare data for computer entryReview data for errors, correct any incompatibilities and check outputComplete various corporate tax returns & respond to notices from tax authoritiesZwanenberg Food ServicesAccounts Receivable Specialist - Nov 2019 March 2020Responsible for timely invoicing for government, domestic, and international ordersResponsible for researching and resolving outstanding issues related to cash for grocery stores and posting payments on a daily basis and supporting the CFO with AR functions.Reviewed pre-shipment documents such as BOL and pick sheets and entered information into Sage. Worked closely with shipping to ensure items and serial numbers where correctResponsible for debit and credit memosBilled invoices and posted to appropriate GL accounts & EDI Platforms, True Commerce, and SPS. Made entries for daily deposits, emailed statements, Aging Reports, and invoices to customers.First Group America/ StudentAccounts Receivable Specialist Apr 2017 May 2019Respond to customer request gathering information to resolve issues concerning invoices over the phone and through email support.Assist with cash receipts including checks, lockbox, wires, ACH and credit card payments in the companies accounting system. Responsible for processing write-offs, bad debt, 10K report, returned checks, check request, voids, and credit/debit memos and post to appropriate GL account.Responsible for maintaining Aging Report for 30, 60, 90, and 180 days delinquency. Ran monthly invoices and statements to provide to customers who were delinquent. Reconciled accounts for month end close and maintained customers information for accuracy.Worked closely with the location managers, dispatch, and customer staff to discuss outstanding invoices and resolution. Ensured all communication is documented and reported in the collection software.Dealers Financial ServicesInside Sales Specialist Contract Auditor June 2012 2015Loan Processor Financial Counselor July 2002 Sept 2004January 2012-June 2015 Inside Sales Specialist/Contract Auditor/Dealers Financial Services, LLCActively pursued loan applications & contracts in an assigned. territory for the MILES Program (Military Installment Loan &Education Services) to provide guidance & assistance to active duty service members in purchasing, financing & ownership of. an automobile.Contact customer via telephone, email, or text in clearing . stipulations in order to approve their application and/or cash their contract and increase conversion ratios.Maintain a minimum of 70 calls and understand & achieve consistent monthly expectations set forth by management. Worked directly with dealership personnel GM, GSM, F& I. Managers, U/C Managers, Area Manager, & Military Personnel. in order to increase conversion of applications to cashed loan. contracts.Aggressively direct online applicants to preferred dealerships. Reviewed contracts for discrepancies and notified the necessary departments in order to resolved stipulations and fund contracts. Provided quality customer service to the Area Managers., dealerships, & military personnel.Present & promote all phases of the Military Installment Loan & Educational Services Program (MILES) to service members & their spouses. Counsel, answer inquiries, & assist service members in the participation with the MILES Program. Establish & maintain relationships with members of the National Certified Dealership (NCDN) & Area Managers.Demonstrate the capacity to learn & communicate the responsibilities of the MAC Office & the MILES Program to automobile dealers. Experienced in automobile dealership & F&I. Department operations.Responsible for reviewing military leave & earnings statements. (LES) & credit bureaus to calculate the debt to income ratio. Knowledgeable of military base communities & lifestyleGreen Tree Servicing LLCCollections Feb 2005 March 2012Worked as mortgage collector or accounts receivable specialist responsible for collection duties. Performed day to day collection activities to maximize cash collections.Assigned specific territory and was the primary part of contact for borrowers past due accounts. Listened to customer. situations and concerns to find win-win for both parties.Built relationships with borrowers based on trust to help them find ways to better their situation and circumstances. Worked. additional programs for individuals that were in dire need of assistance. Responsible for managing 30, 60, 90 accounts for my own queue volume. Maintaining over 1200 accounts and. negotiating payment arrangements in effort to keep individuals in their homes.Worked closely with inventory control department, field reps, and attorney offices to advise on cost effective way to handle legal account and vacant homes.Responsible for billing, credit, misapplied or payment issues. Maintained accounts to ensure payment terms were accurate and customer profiles were accurate Responsible for. maintaining excel spreadsheet for tracking goals for possible. month end bonus. Very passionate, responsible, versatile.Always showing a sense of urgency on any matter, persistent, attention to detail, competitive, and team player.AWARDS AND ACKNOWLEDGEMENTSDiploma -1991 Evarts High SchoolUS Army 1992 Administrative SpecialistLeadership Course - 1994 Marine Corp Washington DCLeadership Course 1992 Certificate in Administration - Marine Corp Institute Washington DCDiploma 2003 Business Administration/Accounting AA KY National College of Business of TechnologySKILLSAccounts ReceivableSageOracle, JD EdwardsCRMSales ForceBusiness Central DynamicsGet PaidNetSuiteFocusCash ApplicationContract BillingInvoice ProcessingAccounts PayableAccounts ReconciliationMicrosoft Outlook, Excel, WordCustomer ServiceEDI Systems, Ariba, Coupa, Fieldglass, True Commerce, & SPS |
