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Candidate's Name
Kissimmee, FL Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLECareer FocusCreative Marketing Manager with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player.Summary of SkillsBusiness recovery and sustainabilityOperations analysisProcess developmentComplex problem resolutionProject managementEvent managementQuality assuranceAccomplishmentsImproved delivery of virtual help to IT question from customer by phone call or emails, realizing overall increase in customer satisfaction and cost efficiency.Consistently maintained high customer satisfaction ratings.Professional ExperienceVirtual Tech on All IOTFebruary 2020 to May 2023Just answer Reisterstown, MDIntegrated professional audio/video systems and provided technical assistance to resolve issues.Monitored and repaired range of equipment, including audio, video and video conferencing systems.Checked completed work for quality and accuracy.project managerFebruary 2020 to May 2023daniels Security and consulting llc reisterstown, mdFocused on project monitoring and management by developing forecasts and tracking expenses.Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.Conducted periodic inspections of job sites for quality and progress.Educationelectronic / leadership program, 1990Military training fort sill, oklahoma, usaProfessional AffiliationsMember, Small Business Association (2008 - present)Member, fiber optics Association