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Click here or scroll down to respond to this candidateCandidate's Name
Pembroke Pines, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLESr IT Support SpecialistTechnically sophisticated professional with extensive experience implementing technical solutions in applied infrastructure with keen focus on achieving higher level of productivity and ensuring smooth execution of business-critical functions.Proven expertise in system administration, network maintenance, user account management, and IT resource management. Instrumental in deploying and upgrading workstations, software frameworks, and network components to drive optimal performance and efficiency. Demonstrated success utilizing RBS and other security policies for delivering access to applications on different systems. Skilled trouble-shooter continually focused on identifying, isolating, and resolving technical issues with proven success achieving maximum client satisfaction. Adept at leading technical teams, evaluating performance, as well as delivering effective guidance to enhance employees skillset. Recognized for conveying complex technical information and generating novel solutions to build consensus with key stakeholders, including high-value clients and top management. Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities, while resolving issues at initial stages. Articulate and refined communicator with strong team leadership; keenly focused on remaining at forefront of rapidly evolving technology.IT Support System Administration IT Infrastructure Planning Network Maintenance Application SupportIT Resource Management Troubleshooting & Issue Resolution Installation & Configuration Network SecurityContinuous Process Improvement Team Leadership & DevelopmentEducation & CertificationsAA, Information Systems - West Los Angeles CollegeI.T Professional Certification - University of MiamiMCP - MicrosoftA+ - Comp T/ATechnical ProficienciesPlatforms:UNIX, MS Windows, SQL Server,Programming Languages:Unix Shell scripting, PowerShellTools/Applications:Tivoli Workload Scheduler, Pivotal, Oracle APEX, CVS, Application Manager, Amisys. Crystal Reports, Qualys, EXP, Varonis (LEM), Compliance 360, PeopleSoft, Solarwind (SIEM), Lieberman, Duo, Service Now, SailPoint, AD.Professional ExperienceSr IT support specialist 04/2021 02/2023AvMed Health Plan Miami, FLRe-imaged and deployed Windows via intuneDelegated and /or acted on escalated issue to field service teamRemotely supported users who are currently working from home using LogMeIn RescueOversaw and acted on help desk ticket on service operation manager (SOM) softwareConfigured equipment for new hiresPerform Level 2 support and maintenance of AvMed's corporate PC's Laptop, thin client and mobile devices and peripherals and a wide variety of corporate applications.Microsoft AD administration create account and manage access to shared folders and group.Create manage and troubleshoot virtual machine's using the VMware software.IT Specialist 04/2019 02/2021NextEra Energy FPL Miami, FLProvided technical support to Microsoft Office 365, CheckPoint, VPN, Citrix, SAP, VMware, and Active Directory usersMaintained seamless engagement with end-users to analyze impact, complexity, and urgency of reported issues, while delivering high quality support for prompt and efficient resolution of issues regarding variety of software, including Outlook, VPN, Citrix, SAP, VMware, and remote accessMonitored overall IT infrastructure, including, hardware, software, and network componentsCreated tickets for reported issues and escalated problems to higher tiers or vendors, when necessaryDefined group policy and added, removed, and updated user account information by administering CheckPointEnhanced functionality, performance, and maintainability of IT infrastructure by overseeing deployment and upgrade of software platforms (Office 365) and hardware resources (laptops and desktops)Assist company-wide implementation of security software to ensure confidentiality and integrity of organizational assetsLeveraged Active directory to manage overall user accounts that involved assigning users to appropriate security group, disabling/enabling accounts, as well as controlling network accessEnsured proper allocation/utilization of IT resources (including laptops, workstations, and mobile devices) to end-users, while validating ownership of devices prior to change of state when required (disable/enable devices on the network)Provided technical assistance to Tier-II Cisco support team for troubleshooting Cisco VoIP phone, assigning phone profile and setting up voicemail pinIT Support Specialist 01/2010 04/2019Avmed Health Plan Miami, FLProvided technical support to Windows, Active Directory, Checkpoint Admin, Terminal Servers, Group Policy, SCCM, and Exchange Server usersMaintained and upgraded personal computers, operating systems, software applications, and related IT peripherals with keen focus on enhancing overall performance and efficiencyConsistently evaluated software and hardware components across the organizationIdentified and mitigated system vulnerabilities while ensuring smooth flow of business-critical functionsUtilized ServiceNow desktop tool to keep record of incident resolutionEnsured proper maintenance of organizational network by resolving technical issues and deploying new componentsEnsured proper user account management through Microsoft ExchangeAccomplished maximum client satisfaction by diagnosing and resolving reported issues (regarding hardware and software) in timely and efficient mannerDelivered high quality support for deploying, maintaining, and updating productivity applications across all organizational systemsUtilized MS SCCM 2012 (Microsoft System Center updating new Dell Configuration Manager) for patch management, operating system deployment, and network protectionUpgraded, imaged, troubleshot, and break/fix repairing of laptops, desktops, printers, and portal devicesInstalled and upgraded from Windows 7 to Windows 10Installed Windows 10 images from the network using SCCM deployment packageUpgraded new dell OptiPlex workstation and laptop to Windows 10 for over 900 employees. |
