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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL EXPERIENCECustomer Care Manager July 2013 CurrentDade Physical Therapy; Miami, FL Maintained high standards of patient service during high-volume, fast-paced operations Greeted patients and handled confidential payment information Filed necessary documents to support time management and coordination Assisted in creating wellness programs and conflict resolution Handled patient complaints and resolved policy or patient care issues Customer Service Representative April 2010 April 2013 Global Medical Management; Miami, FL Resolve customer complaints and provide excellent customer service via phone or email Conferred with management to assist with application and schedule team meetings Supervised employees by managements side to demonstrate exceptional service Medical Assistant Secretary June 2001 August 2003 Nestor J. Javech, M.D, Orthopedic Surgeon; Miami, FL Scheduled and process patient visits Handle confidential documents for Medicaid and Medicare Verify patient information and handle patient care Patient Services Representative February 1993 April 2001 Baptist Outpatient Rehab. Center; Miami, FL Provide reports of patient results and issues on therapy FDA regulations Handle confidential documents for all patient care Provide high quality customer service, input data and handle case management EDUCATIONMedical Assistant Program October 1990National Education Centers; Miami, FLSKILLS & CERTIFICATIONSComputer: Complete proficiency in PowerPoint, Word, Excel, Outlook, T-Med Languages: Fluent in English & SpanishBilling: Knowledge of CPT and ICD CodingMedical Terminology: Extensive background in medical terminology Certification: CPR & OSHA |
