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WGRACEWADEPHONE NUMBER AVAILABLEEMAIL AVAILABLEomWaldorf, MD 20603SUMMARYEnthusiastic Assistant offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones. SKILLSDocument ControlData EntryOffice Equipment TroubleshootingAdministrative SupportFile and Record KeepingTravel ArrangementsMail Sorting and DistributionData ConfidentialityAdministrative DutiesComputer SkillsWorkload ManagementFast LearnerEXPERIENCEStaff AssistantWashington, DCFederal Communications Commission, FCC/ Jul 1983 to Jun 2006 Maintained the time and attendance cardsProcured supplies, equipment, repair and maintenance services through agency channelsMade all travel arrangements including preparation and submission of domestic and international travel vouchers.Serve as point of contact and maintained control records on incoming congressional correspondence and follow-up on work in process to insure timely action Proofread and reviewed outgoing correspondence for grammar, spelling, punctuation and accuracyInstructed clerical staff in procedures for preparation of correspondence Received telephone calls and visitors, such as other government agencies, private sector and the general public, screening out those which can be handled without supervision and handling them myself.Established good rapport with all levels of employees at other agencies and private sectors, through these contacts.Maintained a log for monitoring all Bureau agenda items through the Commission voting system and prepared a status report as necessary. Provided administrative support to the staff, including scheduling appointments. Processed incoming mail and distributed accordingly. Assisted with special projects upon request from management team. Maintained filing systems both electronically and manually. Managed calendar of events to ensure deadlines were met. Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling. Assisted with set up for social events and food deliveries. Offered reception coverage to relieve staff during absences or breaks. Provided HR administrative assistance to management team. Reserved and managed meeting room availability.SecretaryWashington, DCGeneral Services Administration, GSA/ Mar 1980 to Jul 1983 Clerk-typistDCWashington/ Oct 1977 to Mar 1980Correspondence ClerkWashingtonFederal Bureau of Investigation, FBI/ Jun 1970 to Oct 1977 EDUCATION AND TRAININGDiplomaHaines City High Jan 1970Haines City, FloridaREFERENCESREFERENCES: Available upon request