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| | Click here or scroll down to respond to this candidateRoyal Oak, MichiganPHONE NUMBER AVAILABLE (mobile)EMAIL AVAILABLECandidate's Name
Work History Verint Systems, LLC (August Street Address
Client Analyst (5/4/22 to 6/6/23)Efficiently supported multiple customers across five different industriesCollaborated with account managers and other analysts to give clients accurate and relevant customer journey insightsTrained clients in usage of various proprietary tools for survey creation and data analysisAssociate Client Analyst (8/26/19 to 5/3/22)Won Elevate Award for 2020 fiscal quarter 2 (awarded to those who best exhibit Verints core values, which are integrity, innovation, transparency, humility and passion)Worked with other analysts on the team to help them provide valuable insights to clients across five different industriesWorked to add value to company outside of direct responsibilities Aquent (March 2007 to April 2019)GBS Survey and Business Analyst, General Motors (Detroit, MI), May 2017 to April 2019Programmed surveys and collected data using Qualtrics survey softwareManaged Shared Services Center Survey (2017-2019), during which time I improved that surveys response rate and data collectionSurvey Consultant / Data Analyst, General Motors (Detroit, MI), March 2007 to April 2017Worked with teams across multiple functions on various projects, including:Executive e360 (employee evaluation) project (2007)Quality Culture Survey (2009)CAP (Commitment and Accountability Partnership) Help Desk Self- Service Tool (2011-2014)Course completion reporting (2008-2018)Corporate Required Training tracking (2014-2019)Ad hoc surveys for stakeholders across multiple functions (2007-2019) Education The University of MichiganAnn Arbor, MI 48109Dates attended: September 1991 April 1995Bachelor of Sciences in Actuarial Mathematics (degree granted May 1995) Technical andComputer SkillsQualtrics 10 yearsSharePoint 4 yearsMicrosoft Excel 25 years (including VLOOKUP and pivot tables)Microsoft PowerPoint 8 yearsMicrosoft Power BI 1 yearTableau 1 yearSAP 2 yearsSalesforce 3 yearsSQL and Python presently taking courses in these languages |