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Title Case Manager Customer Service
Target Location US-GA-Atlanta
Email Available with paid plan
Phone Available with paid plan
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EMAIL AVAILABLEPHONE NUMBER AVAILABLEObjective: To work as a Case Manager Supervisor/Coordinator with individuals to enhance their well-beingWork Experience:Admission Professional- Recruiter- United Education Institute, Morrow, Ga January 2022-June2023*Recruiting students daily by conducting face to face interview with potential students to make sure the school can meet the educational needs*Provide campus tours daily*Provide Educational Enrollment 24 step process*Provide Financial Overview for students*Link students to financial aid, Career Services and Registrar*Attend weekly accountability meetings and weekly STITCH updates*Provide customer service through call center calls for potential students*Make outbound calls 100 or more dailyRapid Rehousing Case Manager(contract position-remote)-Hope Atlanta Atlanta, Ga December 2021-March 2023*Assist clients with locating housing*Utilize/navigate HMIS system to document activity on clients*Provide payment for utility and rent payments monthly*Link clients to community resources for their daily needs*Attend weekly meetings with various stakeholdersCareer Transition Specialist- Job Corps-Atlanta, Ga January 2020-December 2021*Link students to employment, military, and educational services*Correspond to emails and calls from students to assist with their needs/requests* Assist with recruitment services by attending schools,responding to email inquiries and phone calls*Follow up with all students weekly to assist with their needs/requests*Attend weekly required accountability meetings*Submit weekly job searches, weekly enrollments, weekly school enrollments Utilization Review Specialist - Genesis Alliance for Mental Wellness Ellenwood, GA February 2017 -June 2020*Review internal audit/adjustment packets weekly to ensure they are in Medicaid compliance*Audit case managers charts weekly to ensure that times match and justify time spent with clients*Evaluate DARP notes entered on the clients entered are following the treatment plans*Review the CTP code info is entered correctly (location, service code, time)*Ensure DARP notes have the correct information that relates to the treatment plan*Monitor case managers notes/documentation to ensure there is no Medicaid fraud*Collaborate with the case managers with ideas to improve documentation*Export time from time task on each worker to a spreadsheet to review for payroll weekly*Evaluate the documentation skills based on the treatment plans Recovery Services Supervisor- (mental health), West Region Highland Rivers (CSB) - Rome, GA June 2007- December 2016*Educate individuals of ways to enhance their daily living skills/independent skills*Provide linkage to services in the community*Process referrals for Community Support for all regions*Provide monthly supervision for Community Support and Day Program workers*Assist homeless clients locate housing through various housing programs(shelter plus care)*Coordinate services to assist clients to find employment (supportive employment)*Assist clients with obtaining Social Security benefits (SOAR certified)*Collaborate with stakeholders pertaining mental health needs in schools and communities*Coordinate ongoing trainings for staff*Conduct onboarding process for new hires*Complete performance evaluations on staff*Conduct intakes services/discharge services as needed EDUCATION:Master of Education-American InterContinental University Online, Hoffman Estates, Ill Bachelors of Science-Recreational Therapy, Shorter College Rome, GA

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