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Title Administrative Assistant Customer Service
Target Location US-FL-Fort Lauderdale
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Seville CircleDavie, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveTo obtain a position in which my skills, education and experience are utilized.Skills SummaryOffice Manager, Sales, Administrative Assistant, Computer Literacy, and Customer Service.CertificationsAdministrative Assistant, CPR, EFDA, ESE Attendant.LanguageBilingual-SpanishWork ExperienceJCR Congregation, Hollywood, FLAdministrative Assistant1/2006- Present Record Keeping/ Order Office Supplies Organized Monthly Calendar Keep Pastors agenda update Compose Letter/minutes Account Payables/receivables Negotiate with vendorsFGO LogisticsOperations Manager04/2023-Present Build and maintain effective working relationship with all levels of internal/external customers to ensure long-term and successful partnerships. Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc. Interact daily with onsite clients to ensure understanding of existing and emerging customer needs. Develop and achieve agreed budget, revenue and profit (P&L) for site. Manage the development of associates through performance management process. Achieve improvements to their performance through coaching, mentoring and administering performance reviews. Ensure carriers are complying with the contractual terms identified in their Carrier Contract Agreement. Undertake efforts to help ensure that the relationship with the carriers is respected and maintained. Create and manage an effective labor plan to ensure proper staffing levels, manage attrition, control labor spend to include seasonal, full-time, part-time, temporary labor and overtime. Work closely with routing and dispatch team to coordinate effective home delivery routes. Manage, monitor daily load out and dispatch processes for home delivery teams daily. Responsible for the recruitment and retention of Contract Carriers. Create an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication. Ensure customer and vendor contract requirements are administered and enforced. Enforce company safety standards and ensure the associates are complying with policies and procedures to reduce accidents and create a safe working environment.Vital Dental Centers, Multiple LocationsManager/Front desk coordinator03/2021-04/2023 Schedule appointments Answer phones Process insurance claims Verify insurance benefits Order supplies Travel to other offices for support Confirm appointments Credentialing Treatment planning Manage front deskGreenberg Dental, Hollywood, FLOffice Manager/Front desk09/2019-03/2020 Answer phones Verify dental insurance/benefits Schedule appointments Confirm appointments Order supplies Manage front deskUrrea- Feldsberg, DDA, Pembroke Pines, FLPediatric Dental Assistant/Special needs/Front desk09/2013-09/2019 Expanded functions Assist dentist in different procedures Take x-rays Sit patients SterilizationGreat Expressions Dental Centers, Weston, FLGeneral/Pediatric Dental Assistant/Front desk10/2015-10/2016 Clerical/Receptionist/Schedule Appt Assist dentist in different procedures Take x-rays Sit patients/Order supplies Present Treatments to PatientsTherapeeds Inc., DavieFront Desk/Insurance Claims Specialist/Kids Room Coordinator (special needs)11/2011-01/2013 Receptionist Ordered clinical supplies and school supplies Prepared insurance claim forms for clients Organized kids room and schedules Teach life skills to special needs students Organized SchedulesWells Fargo, Sunrise, FloridaTeller/ Customer Service Representative09/2010-10/2011 Balanced cash drawer Sales Customer Service Answered phonesAllied Pressroom Chemistry, Hollywood, FLData Entry Manager01/2008-01/2009 Data entry Receptionist Shipping / receiving client orders and supplies Customer service Resolve company and clients issuesSunTrust Bank, Hollywood, FLTeller Coordinator/Supervisor09/2003-10/2007 Ordered money from cash vault services Balanced cash drawer Balanced main vault and TCDs machines Supervised teller job performance and sales logs Customer service SalesEducationBroward County Public SchoolsESE Bus Attendant Training, 8/2017Concorde Career Institute, Miramar, FloridaDental Assistant, 10/2013Trinity International University, Davie, FloridaCounseling,09/2009Sheridan Vocational, Hollywood, FloridaBusiness Management, 08/2001Computer SkillsMS Office, QuickBooks, and Insurance Claims Management System, Dentrix/Eagle soft/Easy Dental software experience.References Available Upon Request

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