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PHONE NUMBER AVAILABLE RALEIGH, NCEMAIL AVAILABLEPMP LinkedIn ProfileCERTIFICATIONSVFQ Agile Practitioner 75 hoursScrum Fundamentals 30 hoursProject Management Professional (PMP)Six Sigma GreenbeltITIL FoundationsFirst-Line LeaderSKILLSSoftware Development Lifecycle (SDLC)Scope, schedule, change, risk, cost, quality, resource, and communication managementIT infrastructure, regulatory complianceAzure CloudBusiness / data analysis and integrationPerformance management, KPIs / metricsTraining presentation creation / LMS instructorCritical thinking, problem-solving, facilitationSolution design, Dev Ops, SQL, GitHub, Cloud, GxP, LSAF, ServiceNow, Business AppsJira, Confluence, Clarity PPM, Power BI, Office 365, Microsoft Project, Visio, SharePointMS Teams, WebEx, Zoom, SlackVisual Basic/Interdev, HTML, JavaScriptEDUCATIONMASTER of PROJECT MANAGEMENTWestern Carolina University 2007Cullowhee, NC (4.0)BACHELOR of SCIENCE INTER-DEPARTMENTAL COMMUNICATIONElmhurst College, Elmhurst, IL (3.9)Inter-disciplinary degree in Business, Communication (interpersonal, group, organizational, design), and PsychologyInterned at DuPage County, assisting at-risk youth on resumes, interviews, and placementASSOCIATE of ARTSKishwaukee College, Malta, IL (3.75)HIGH SCHOOL DIPLOMAStreamwood High School, Streamwood, ILPROFESSIONAL SUMMARYManage complex technical projects and optimize teams, processes, and systems for customer-focused, value-driven outcomes.EXPERIENCEGreene Resources SAS Institute, Cary, NC 5/22 8/23Cloud Implementation Project ManagerImplemented multiple cloud implementation projects up to $10M, leading cross-functional teams to fulfill requirements and deliver high-quality external customer experiences.Managed scope, schedule, budget, changes, risks, issues, actions, and stakeholder engagement from onboarding to operations.Adhered to Life Sciences (LSAF) regulatory compliance standards.Eliassen American Tower, Cary, NC 1/22 4/22IT Project Manager/Scrum Master, Architecture Engineering ITManaged automation project team scope, schedule, communication, quality, risk, change, and deliverables, reviews, and retrospectives for iterative releases.Informed senior executives of progress and risks. Tracked actions/approvals and identified improvement opportunities.Eliassen Hill-Rom, Cary, NC 4/21 12/21Technical Project Manager, R&D Care CommunicationsManaged DevOps project requirements, scope, schedule, quality, risk, change, and communications with agile hybrid approach.Led scrum meetings, backlog refinement, sprint planning, reviews, and retrospectives. Reported burndown/velocity.Addressed changes, defects, and security vulnerabilities.Coordinated schedule and resource dependencies with other Project Managers and internal/external partners.Presented progress, next steps, issues, and risks to executives.GlaxoSmithKline, RTP, NC 6/03 7/20Technical Project Manager, Tech StrategyConsulted IT Portfolio team on Agile practices. Updated Agile SOPs and measured Agile adoption for Executive scorecard.Shared complex technical information to business and executive stakeholders, defining requirements, capabilities, and limitations.Technical PM, Governance, Risk & ComplianceLed offshore PMs, Architects, Developers, and QAs to deliver Agile GxP system and hosted data migrations for GSK IT PMO.Participated in gate reviews and supplier audits. Validated data integrity, security, quality, and risk compliance.OTHER ACCOMPLISHMENTSDesigned surveys, ran focus groups, and recommended actions to Best Buy, Philip Morris, Meijer, Ciba Vision, & ASTD executivesLed teams to improve dealer bulletin approvals and create a new employee manual contentManaged inventory tracking system, supplier relationships, and freight documentationManaged O365, WebEx, & Oracle migrationsParticipated on Diversity teamsVolunteered at Durham Rescue Mission eventsDefined global risk & compliance IT project teams, requirements, managed scope, quality, schedule, cost, risk, communication, change, vendor SOWs, documentation, and technical support.Partnered with shared services to purchase/configure server hardware and VMs, according to requirements and policies.Designed cross-business unit project benefits dashboard/metrics.Produced and instructed global, virtual Project Manager training.Represented PMO Leads in PPM system Customer Board.Facilitated JD Edwards system and User Guide improvements.Technical Project Manager, NA Pharma ITManaged Pharma infrastructure and business app projects up to $5M (digital marketing library, laptop HW and VMs, Windows OS, Internet Explorer, Oracle, cloud-hosted sales data PoC, VoIP).Negotiated with internal/external stakeholders on SOWs, requirements, schedules, and resources to deliver solutions.Programmer/Analyst, NA Pharma IT Sales SolutionsProduct owner for electronic mail and collaboration systems.Managed portfolio of medium and large projects for remote sales representatives (e-mail migration, collaboration software and hardware, anti-Spam, identity management solutions).Reduced unsolicited messages to the remote sales force by 50.3% by implementing an initial anti-spam solution.Improved knowledge management process to increase once & done incident resolution from 76% to 90%.Coached/mentored L3 IT support team and owned KMS content.Modis IT GlaxoSmithKlineProgrammer/Analyst, NA Pharma IT Sales Solutions 12/01 6/03Engaged with partners to build technical solutions (i.e., VPN, SecurID, SharePoint, WebEx, PAMS, IVR) for Sales and IT. Designed remote hardware build, move, and leavers process Managed multiple system projects, with engineer-level customer service delivery and support to 11k remote Sales Reps.Accenture (formerly Andersen Consulting) 6/97 - 8/01Application Developer, Office of the CIODefined customer requirements, designed, developed, tested code, documented releases, scripted report automations.Designed and queried SQL Server tables to test data quality, report headcount, and recommend risk mitigation actions.Nominated by director for stewardship core values award.Knowledge Mgmt. Analyst, Change Management PMOCoached IT Consultants on engagement knowledge and achieved highest yearly global customer satisfaction rating.Maintained digital change management library.Created mail-in survey database and forms. Summarized results for executives. |
