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Cell: PHONE NUMBER AVAILABLE / Email: EMAIL AVAILABLESummaryDetail-oriented and highly skilled professional with a strong background in customer service and administrative support. Seeking a remote data entry clerk position that leverages my organizational prowess, excellent communication skills, and proficiency in Microsoft Office applications.Relevant SkillsStrong verbal and written communicationStrong customer service and issue-resolution skillsProficient in Microsoft Office 365Calendar management and mail processingExcellent organizational and multitasking abilitiesSubject matter expert in MS Office applications and Adobe AcrobatFamiliarity with various software applicationsDocument imaging and scanning experienceWork ExperienceICF International Reston, VAAssociate Manager, Reprographics September 2011-PresentManage printing, imaging, and mail services.Oversee the Reproduction department staff on print projects, invoicing, and providing high-quality output and outstanding customer service.Processed payments and managed client data.Provide desktop publishing, graphics, and word processing support.Collaborated with senior management to deliver projects on time and within budget.Proficient in MS Office and Adobe Acrobat.Coached and mentored staff.Macro International Calverton, MD/Fairfax, VAPublications Manager/Coordinator April 2006-September 2011Managed a publications department, including editorial, graphics, library, and printing services.Expert in typography, desktop publishing, and Web publishing.Created and tested Adobe Acrobat interactive forms.Document imaging and scanning experience.Expert in project management.Publications Coordinator/Word Processor January 2005-April 2006Created and formatted client presentations, proposals, and reports.Updated and formatted employee resumes.Converted documents to PDF format.Created and manipulated Word documents and forms into interactive PDFs.Coordinated proposals for various clients.Friends and Company Silver Spring, MDRandstad Lanham, MDContract Employee April 2002-January 2005Provided administrative support to various companies.Managed calendars, expenses, travel arrangements, and correspondence.Conducted Internet research and managed data.Fannie MaeHR Program Manager, Office of Diversity Health & Work/Life June 1996-April 2002Performed loan underwriting analyses/managed communication channels for the EAH Program.Ensured compliance with EAH program guidelines.Managed data and conducted presentations for the EAH Program.Coordinated the Homebuyers Fair for employees regarding their benefits.Associate Human Resources Specialist September 1992-June 1996Automated Health and Work/Life programs' data and forms.Trained backup staff and functioned as the liaison for the EAH Program.Administrative Support Professional July 1986-September 1992Provided calendar management, travel arrangements, correspondence, and administrative support.EducationBusiness Management, Trinity College, Washington, DC, 1996-1999Business, The Sawyer School of Business, Pittsburgh, PA, 1983-1984Beaver Area Senior High School, Beaver, PA, 1979-1982CertificationsMicrosoft Office Specialist 2003 Certification, 2005