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Click here or scroll down to respond to this candidate4537 Raymond Rd., Jackson, MS 39212 C: PHONE NUMBER AVAILABLE EMAIL AVAILABLEP SOrganized and detail-oriented Administrator dedicated to improving efficiency, productivity and profitabilitythrough continuous process improvement. Analytical thinker skilled at developing innovative solutions toCandidate's Name
Professional Demeanor Extremely organizedTeam Leadership Good telephone etiquetteCustomer Service Trainer Training and developmentSelf Starter MS OfficeData analysis Skilled multi-taskerAdministrative background Personal, casualty and property lossW HFuneral Directress, 07/2017 to CurrentWesthaven Memorial Funeral Home Jackson, MSDiscussed the nature of the funeral service, the disposition of the remains and funeral costs with familymembers.Discussed pre-arranged funeral options and explained pricing to clients.Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.Arranged transportation between sites for the remains, mourners, pallbearers and members of the clergy.Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.Guest Service Representative, 01/2002 to 12/2012Ramada Inn Hotel Jackson, MississippiProvided an elevated customer experience to generate a loyal clientle.Assisted customers with making reservations and entered reservation details into the computer system.Resolved various issues and discrepancies for customers.Helped customers make the right accommodations to fit their needs, including suggesting differentamenities and packages for their own individual circumstances.Cashier Supervisor/Workers Comp Clerk, 01/1991 to 12/2003Jitney Jungle Jackson, MississippiReceived customer payments.Greeted customers promptly.Processed customer returns.Monitored security and handled incidents in a calm and professional manner.Responded to customer concerns with friendly and knowledgeable service.Completed all daily tasks and special assignments with an efficient and quality-driven approach.Operated a cash register for cash, check and credit card transactions with 100% accuracy.Identified potential shoplifters and alerted management.Verified that all customers received receipts for their purchases.Processed WC checks in a timely manner.Processed monthly reports to be reviewedAnswered questions posed by insured.Medicare Claims Specialist, 01/1976 to 07/1991Travelers Insurance Jackson, MississippiReviewed claims for payment.Reviewed medical records.Communicated with physicians for additional questions or concerns.Input data into a database in a timely manner.Adjudicate payments on a daily basis.EHotel Hospitality Certificate: General, 1982Draughns Business College - Jackson, MSStudied: Business Managment,Mississippi Valley State University - Itta Bena, MSHigh School Diploma: 1972Central High School - Jackson, MS |
