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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYExperiences in Case Management- Landlord Tenant Issues, mediation, and case management /resolution in the Court Early Diversion Initiative (EDI) Program. My experiences also include preparing job seekers/Employers for the workforce Job Training /Career development. I have experience and skills in customers services, social work, procurement, and protective Investigative work. I am familiar with all aspects of cradle to grave in contracting and procurement methods and planning. I have supervisory and Job coaching skills, Contract monitoring, program planning and administration experiences.District of Columbia Superior Courts, Washington DC.10/2022 Present Civil Case Specialist - Eviction Diversion Facilitator- supply point-of-crisis services to help property owners and tenants resolve their issues without resorting to eviction, typically by intervening before the case hearing, or before the eviction to vacate is granted by the court and the tenant is removed from their home.Description of the Duties: Decides proper case pathways and schedules and tracks cases by case characteristics Initiates contact with court participants to collect pertinent information about obstacles and needs to navigate through the court processes; sets expectations about next steps and responsibilities; and connects them with legal resources Supplies data and statistics concerning litigant outreach, trends, gaps, and opportunities for program improvement. Compiles and keeps statistical reports and other pertinent data to help drive evidence-based decisions about program needs to include but not limited to preparing and sending correspondence, reports, and charts. Reviews documents and cases to ensure compliance with Civil Rules of Procedure, Standard Operating Procedures, and business processes to include but not limited to financial transactions, eviction process, writs, sealed cases, removals, and jury demands Recommends new initiatives and improvements to court programs including the Eviction Diversion Program; Implement best practices, business processes, and standard operating procedures for efficient operations and effective customer service. Communicates changes to court, division, branch, or unit policies and procedures with unit staff and ensures compliance Builds, leads, and takes part in team projects to accomplish objectives, new initiatives, programmatic enhancements, and operational improvements Supplies administrative, procedural, and technical assistance to employees, judicial staff, and the public Aids with managing the day-to-day unit operations, staff meetings and serves on committees for Court, division, and branch initiatives to meet the tactical objectives and key performance indicator targets derived from the divisions Management Action Plan (MAP) and the Courts Strategic PlanCity Of Miami Government, Miami, FL.06/01/2021 10/2022. - Workforce Business Consultant -Working for the City of Miami, Florida, as a Human Resources Generalist / Workforce Business Consultant. Helping to create / develop jobs, by aiding small business employers with employee/career path development and workforce placements at a livable wage. Supplying long-term training for Jobseekers and City Employees. Conducting research, using best practice, and applying employability engagement efforts in reaching out to jobseekers. Acting as a liaison in Career Job placement opportunities, ensuring businesses and service provider set up and support cooperative relationship; collaborated with key stakeholders to develop and promote training and financial business incentives; conducting needs assessment for businesses to prosper by marketing the City's Workforce services. Attending and making presentations at conferences, and Community recruitment events. Coordinated special recruitments for businesses, promoting initiatives set up by the Industry Sector Committee and other relevant state agencies; utilizing surveys and other methods to assess customer satisfaction; promoting employment opportunities, which meet the self-sufficiency standard for the region, and performing other duties as assigned.Florida Department of Economic Opportunity, Fort -Lauderdale, FL.11-2020 05/31/2021 - Employment Security Representative 11Serving as an Adjudicator for the Florida Department of Economic Opportunity. Reviewing claims / applications for benefits, interviewing claimants, adjusting unemployment claims, and making determination of monetary benefits eligibility or ineligibility for benefits. provided customer services support by counseling and referring clients to find work.Res Care Inc.- Miami, FL10/2019 - 6/2020 - Job Developer / Employer Consultant.Interviewing clients to learn about their hiring needs, as well as candidates for positions to find their qualifications.Researching industries and companies to show employment opportunities that match clients interests.Giving advice to clients about interview techniques, interview etiquette, and post-interview follow up actions such as thanking the interviewer.Approaching businesses and learning about their operations, taking tours, and looking for opportunities to employ individuals with diverse abilities .Sears and Roebuck. Miami, FL.09/2016 - 12/2018 - Sales Associate/ ConsultantWorked for the Sears Company. My Job was to sell and service customers that visits the store to purchase merchandizes. I used my knowledge of products and using this knowledge to aid and educate customers on their purchasing options, processing cash and credit purchase payments, customer aid; and delivering a positive customer shopping experience.Prince William County Government, Woodbridge, VA.10/2011- 10/2016 - Family Services Worker 2.Served as a Social Worker, in the Adult Protective Services Division, of the Prince William County Government. Job functions include providing preventative services to individuals that are at risk for abuse, neglect or exploitation for the 60 years or older population and/ disabled clients. Supervises companion care services Program for older adults; Monitoring adult cases, through Hospital/ Nursing Homes visits; develops service delivery plans; Conducts Adult Protective Services investigations on reports of abuse and/or neglect; Participates in service planning to include collaborating with families and multidisciplinary Community teams and partners by utilizing available resources in addressing identified needs.Century 21 Realtor.11/2010 - 10/2011 Licensed Real Estate AgentIndependently worked as a Licensed Real Estate Sales Agent- Showing and listing homes for sale. Also working independently as a DHL Carrier Agent in Leesburg, VAInternational Relief and Development (IRD) Arlington, VA.05-2XXX-XX-XXXX - Contracts and Grants SpecialistEmployed and served as a Contract and Grants Specialist for the AVIPA Program in the Country, Afghanistan, for the USAID-funded Program.The Programs aim and goal geared towards bringing infrastructure and stability to the Afghanistan Government via Agricultural programs by training and Aiding the Citizens through Farming mechanism in the distribution of food Vouchers in attempt to eradicate extreme poverty throughout the Country.Possess thorough knowledge of U.S. Government and USAID contract and grant management procedures, including monitoring and reporting data.District of Columbia, Office of Contracting and Procurement (OCP) Washington, DC.02-2009 02-2010 - Contract Specialist.Served as a Contract Specialist for the District of Columbia, Office of Contracting and Procurement. My duties here include preparing contracts, solicitation, analysis, negotiation, bids awarding and administration of groups of contracts. My duty includes. Prepared and managed range of contracts which include devising acquisition strategy, draft and finalizing Statement of Work (SOW), sole-sources determinations, Request for Proposals/Quotes preparation, Blanket Purchase Agreements, GSA Schedule Buys and reviewing offers upon receipt from contractors, determining competitive range, and cost and price analysis, negotiation, risk assessment, source selection Setting award criteria and factors: ensuring that the received proposal conforms to the solicitation request. Conducted pre-proposal/bid conference(s) to arrive at a clear understanding of the required under the proposed contract. Serves as advisor to program officials in procurement planning. Issues necessary amendments to clarify questions concerning such topics as specification changes, language ambiguities, or clarification of contact clauses. Conduct market research/ assembling supporting documentation to resolution and making quality recommendations to the COTR Recommend contract award to contracting officer, issues contractual modifications, incorporation of changes, exercise of options and contract closeout.Department of Labor (VOC), Atlanta, GA.01/2005 - 11/2007- Regional Contract Specialist.Worked for the Georgia Department of Labor-Vocational Services Division; as a Regional Contract Specialist provided contract guidance to community partners, vendors and Social Workers as relates to Disabled referred Clients needing Occupational Vocational Skills Training Monitored and provided support to facility-based Contractors / Organizations, Case Managers and Social Workers.Provided Customers services by helping to recruit Clients, vendors, and Trainers to provide needed training for Vocational Rehabilitation Clients. Monitored trainers and Contract's performances via evaluating and reviewing Client's training skills achieved/progression.Miami-Dade County Government, FL.04/2001 11/2004 --Contracts Officer.Worked for the Miami-Dade County Government, as a Contracts Officer, within the human services division of the County. Prepared contracts and award documents checked federally funded contracts awarded to vendors and Community based Contractors. Evaluating contractors' performances and supplied necessary feedback and technical support when needed. Processed Vendors payment upon reviewing their successful reported monthly performances and compliance / licensing matters. Exercise considerable independent judgment and technical ability in developing solicitation requirements, recommendations, and awards.Miami-Dade County Government, FL.01/1993 04/2001 - Administrative Officer 1/ Social Worker 1Worked as a Social Worker recruiting low-income families into the Earlier Head-Start / Head Start program. Served as the Program Liaison Officer for the project. Develop Social Service case plans for family needs and strengths, leading to family empowerment and self- sufficiency. Partnered with various Community based organizations and banks in developing various social services programs for Clients - leading to Self Sufficiency, housing seminar and home ownership workshop.State of Florida Government, Miami, FL.01/1992 01/1993 - Protective Investigator.Performed professional Investigative casework for the Aging and Adult Services Program.Conducted Investigation and taking proper actions by notifying law enforcement personnel and the courts of my findings. Coordinated social services activities with other Community based Organizations in the county, in order to address and stabilize any given crisis relating to Elderly abuse cases. (Abuse, Neglect, Exploitation). Standing for the Department in judicial proceedings relating to the alleged abuse cases in Court proceedings.Metropolitan Life Insurance Company Miami, FL.10/1988 01/1992 - Account Representative.Sales of financial services- life and health Insurance products, and annuities. Used telemarketing techniques, customer services relations, Account management and maintenance, of sales of financial products to support customers financial portfolio and Increase Companys aim and goal.State of Florida, Health, and Rehabilitation Services Miami, FL.01/1990 04/ 1991 - Children, Youth & Family CounselorWorked counseling dependent children and their families in matters relating to juvenile delinquency. Stood for the State of Florida in Juvenile Dependency in Court proceedings and coordinated social services programs and services to enhance familys stabilities after crisis.Education:Juris Doctorate Degree (J.D.) -March 1992- William Howard Taft Law School, Santa Ana, CA.Masters Degree - Public Administration-(MPA) - Nova Southeastern University, Davie, FL.Bachelor of Science Degree - Criminal Justice (BS)August 1984-Florida International University, Miami, FLAssociate in arts Degree (A.A) - May 1982- Miami-Dade Community College, Miami, FL.Computer / Skills:Ability in Windows 10, Microsoft Word, MS Office, Excel, Windows NT, Power-Point, Internet Explorer, Microsoft Outlook, and Procurement Automated Support System (PASS), ASAPS, CJIS, FSFN, ARIBA, Zoom, Real-Estate Salesperson License, Zoom, Microsoft Team |
