| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Professional SummaryCustomer Service Professional with experience with top financial institutions such as Bank of AmericaProvided analytical review of calls with attention to detail as a prime focusUtilized advanced mathematical skills to ensure the daily batch balanced and was funded appropriatelyConsistently used multi-tasking of all internal systems and portals as well as full working knowledge of Excel, Microsoft word, Microsoft OfficeScored in the top ten productions wise as well as received high marks for qualityRewarded Bank of AmericaSilver Award as well as Bank of AmericaCommunity ServiceAwarded in addition 10 Above and Beyond Awards over the course of 1 yearGathered all applicable documents in relation to modificationProvided step by step servicing of the borrower(s) needs assessing their ability to maintain amodificationwith an affordable paymentAvailable to interview with 24 hr. noticeProfessional ExperienceBluestreamFiber9/19- PresentCustomer Experience Representative specializing in inbound calls regarding billing andTechnical support issues. Heavy detail to billing issues as well as representing the brand 3/2017-Present (Completed various Self-Contracting IT roles performing Systemmaintenance,Service maintenance and Diagnostic)Bank of America Merchant Services2/2016-2/2017Client Support SpecialistHandled 50 inbound calls per day servicing Merchant Accounts over one million dollarsExecuted strict adherence to average handle time and contacts per hourEnsured merchants were funded for all credit card transactions whether VisaMastercard,American Express, DiscoverUtilized advanced mathematical skills to ensure the daily batch balanced and was funded appropriately Global Response9/2014-7/2015Customer Service RepManaged an average of 80 calls per day advising customers as to the benefits of their Short TermMedical Insurance policiesCalculated and communicated deductible if it has been met if so what percentage will the policy coverDiscussed remaining amount needed be met to satisfy deductibleInformed customer of the maximumpolicylimitaswellaswhatconditionsarecoveredunderthepolicy(pre- existing, accident or injury)Discussed with clients what claims have been paid, the amounts paid via Explanation of BenefitsCommunicated and translated Cpt codes: when policy terminates: how to renew the policy if applicable if not how to purchase new policyUtilized knowledge of Greeting, verification, Miranda, warmtransfersandclosingPerformed as a quality motivated rep to ensure completion: servicing and documentation of inbound calls within the 5-minute limitConsidered as SPOC (Single Point of Contact)Consistently used multi-tasking of all internal systems and portals as well as full working knowledge of Excel, Microsoft word, Microsoft Office5/2013 -8/2014 (Searching for employment opportunities) Ocwen Loan Servicing9/2012-4/2013Home Retention ConsultantActed as single point of contact in the Loan Modification ProcessProvided step by step customer engagement as to what they are looking for in terms of ModificationAccessed clients economic strength and weakness to maintain amodifiedpaymentaswellasandnotexcluding DTI calculationConsistent customer service as the Home RetentionUtilized familiarity with different type of loans (option-arms, variables) proficient with variousmodifications, ieStep- modifications, Hamp tier1, Hamp tier2 etc...)Scored in the top ten productions wise as well as received high marks for quality Bank of America3/2011 -1/2012Case Management Quality AnalystMonitored Customer Relationship Managers for adherence to Bank guidelines, Government guidelines, State guidelines regarding interacting and servicing of customersProvided analytical review of calls with attention to detail as a prime focusProvided full knowledge of the MHA (HAMP modification process) line of business, constant interaction with proficiency coaches regarding assisting the Customer Relationship Managers achieve excellence on all their service callsActed as in instrumental role in the wiring and network/internet setup for a teamof16individualsProvided daily maintenance of network (provided my own equipment)Rewarded Bank of AmericaSilver Award as well as Bank of AmericaCommunity ServiceAwarded in addition 10 Above and Beyond Awards over the course of 1 year Bank of America9/2011-3/2012Home Servicing SpecialistActed as a contact with borrowers attempting to get a loan modificationGathered all applicable documents in relation to modificationProvided step by step servicing of the borrower(s) needs assessing their ability to maintain amodificationwith an affordable paymentAnalyzed borrower(s) credit worthiness as well as income to ascertain which modification would suit bestPerformed calculation of DTIGathered all documentation needed to move file to underwritingProvided constant interaction with customer until file moves to underwritingServed as Tech Support for night teamwithallprinter issues, network issues, as well as software issues Light Funding Corporation4/2008-12/2010Commercial Loan Officer / ProcessorResponsible for determining the viability of the project based on the construction budget and infrastructure budgetResponsible for determining the type of loan I.e. mezzanine, construction, etc.Gathered all income documentation for underwriting review as well as ensuring the loan fell within the funding guidelinesEnsured any due diligence or processing fees were obtained prior to processing the applicationOrdered appraisal via CBRichardEllisSatcorp4/2005-1/2008Residential Loan ProcessorActed as single point of contact fromstarttofinish,ensuring borrower(s) were qualified via credit pill to establish credit worthinessOnce credit worthiness was established, held responsible for gathering all income docs to determine DTI the imported said information into LOS such as Calyx or EncompassSearched out various lenders based on borrower(s) need and or economic situationRemitted all required steps fromlendertoensuresmoothunderwritingprocessi.e. paystubsReported profit and loss, tax returns, bank statements etc.Held responsible for ensuring title is clear and ordering of title is appraised at the appropriate timeCommunicated heavily with the title companyEnsured file (s) obtain clear to close fromlenderPrepared Hud-1 and ensured funds close are available based on lTV funding EducationBaruch CollegeAssociates of Science in Political Science |
