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Documentation Control Specialist
PROFILE CONTACT
Organized and detailed professional who combines administrative experience PHONE NUMBER AVAILABLE
with documentation control experience. Exceptional ability to
handle multiple responsibilities and utilize whatever time and energy is EMAIL AVAILABLE
necessary to provide quality results.
Novi, MI 48374
EDUCATION PROFESSIONAL EXPERIENCE
Bachelor of Science/Business
Madonna College Documentation Coordinator
1983-1987 Acromag Wixom/October 2020 - Present
Performs data entry and edits of the Enterprise Resource Planning (ERP)
business software database, including item cards, bill of material, routing
card and media attachments.
Supports and manages Engineering Change Order process, including
implementing documentation updates, gathering approvals, and
communicating changes to internal and external stakeholders.
KEYSKILLS Supports and manages Requests for Change process, including receiving
requests, prioritizing them with management, monitoring progress, and
updating documentation through the Engineering Change Order process as
Analytical thinking, planning
appropriate.
Develops and manages documentation for Company products, both in
Strong communication development and during production; documentation requirements include
but are not limited to customer requirements, technical specifications, and
Accuracy and attention to details controlled information such as BOMs (Bill of Materials), assembly
procedures, and technical manuals
Organization and prioritization Ensures that technical documentation is accurate, complete, and meets
editorial standards for spelling, grammar, paragraph structure, document
Problem solving formatting, and defining technical requirements in written format
Coordinates amongst design engineers to gather/edit system requirements,
Team leadership product design statements, BOMs, specifications, procedures, and other
technical requirements in order to effectively capture, control, and
Tolerant and flexible communicate product revisions.
Work with Engineering, Quality, Purchasing, and other stakeholders to
develop and maintain a planned product change plan to coordinate
Decision making
development, purchasing, and production timelines.
Develops and maintains documentation library, both within and outside of
the PLM system, and ensures adherence to electronic and hard copy file
storage standards.
Short-Term Disability Claims Assistant
CompOne Novi/March 2020 October 2020
General administrative and clerical work in support of the Short-Term
Disability
Correspond with customer, claimants and medical professionals
regarding the information required to file a disability claim, along with
status updates of pending and established STD claims.
Obtaining disability paperwork and other pertinent medical information
for determination of the claimant s eligibility relating to disability
benefits.
Review of disability paperwork for completeness and accuracy.
Noting the claims system with all employee, employer and physician
interaction.
Complete special projects based on instruction.
Maintain the established customer service and quality standards.
Provide support and assistance to Claims Specialist.
Contacting physicians and claimants regarding incomplete paperwork.
Determine eligibility of STD benefits for continuous and intermittent
time off.
Open and set up new STD claims when contacted by the employee
and/or their representative.
Provide employer upcoming return to work dates and/or changes in
return to work expectations.
Provide the client with required disability reports.
Pursue submission of completed paperwork.
Respond to verbal and written inquiries regarding eligibility, status
inquiries and approval/denial determinations.
Scan closed files to Alchemy.
TECHNICAL EXPERIENCE(CONTINUED)
SKILLS
Medical Records Technician
Manageability IME Novi/April 2016-March 2020
Microsoft Office Suite
Adobe Maintain medical records operations by following policies and procedures;
reporting needed changes. Ensures medical record availability by routing
Powerpoint records to physicians, maintaining medical records location systems.
Resolves medical record discrepancies by collecting and analyzing information.
Social Media
Maintains historical reference by abstracting and coding clinical data such as
diagnostics, operations, procedures and therapies using standard classification
systems; filing documents.
Maintains patient confidence and protects Manageability IME by keeping
information confidential; following release-of-information protocols.
Maintains the stability and reputation of the company by complying with legal
requirements. Conserves resources by using equipment and supplies as
needed to accomplish job results. Contributes to team effort by accomplishing
related results as needed.
Conserves resources by using equipment and supplies as needed to
accomplish job results.
Contributes to team effort by accomplishing related results as
needed.
Sales Office Coordinator
Medtronic Spinal & Biologics/Novi/May 2011-August 2015
Perform complex and diverse administrative duties.
Interact with high-level contacts and exposure to sensitive information
requiring considerable use of tact, diplomacy, discretion and judgment.
Use problem solving techniques, tact and discretion when handling
telephone calls, making travel arrangements, scheduling meeting and
managing other requests for information.
Perform various administrative duties including Internet/Internet
research, facilities coordination, setting up new hires, setting up files,
ordering supplies and equipment, photocopying documents and
distributing mail.
Plan and implement projects that support the sales organization.
Provide technical and administrative product information.
Work with market research team to ensure market analysis data is used
for quoting customer prices.
Prepare the distribution of accounts to the Sales Representatives and
update the automated tracking system.
Coordinate with Sales Representatives to provide sales documentation
and satisfy customer requirements.
Coordinate and maintain district consignment inventory items, including
tissue consignment.
EXPERIENCE(CONTINUED)
District Administrator
Medtronic CRDM/July 2010-May 2011
Perform complex and diverse administrative duties.
Interact with high-level contacts and exposure to sensitive information
requiring considerable use of tact, diplomacy, discretion and judgment.
Use problem solving techniques, tact and discretion when handling
telephone calls, making travel arrangements, scheduling meetings and
managing other requests for information.
Perform various administrative duties including Internet/Internet
research, facilities coordination, setting up new hires, setting up files,
ordering supplies and equipment, photocopying documents and
distributing mail.
Create and type graphics presentations to be used for product/project
reviews, vendor meetings, and customer meetings based on information
and instruction received.
Complete reprographics and binding requirements for distribution.
Coordinate meetings including travel, location, catering, etc.
Type and proofread correspondence, reports and forms; corrects grammar
and formatting errors; drafts brief correspondence of a routine nature.
Act as an information resource on organizational policies and procedures.
Collect, log and organize information from a variety of sources as
requested.
Apply knowledge of business priorities and company organization when
assisting in the development, implementation and monitoring of internal
operating systems and procedures.
Conduct special projects as directed.
Provide project support to a functional group or business process.
Interact with peers, upper management, vendors, clients and customers
on a frequent basis.
Schedule daily service activities for Field Personnel.
Administrative Assistant II
FM Global/Novi/April 2008-June 2010
Perform daily administrative duties.
Compose and type client correspondence, reports, Stewardship
Presentations and Client Proposals.
Anticipate and prepare materials needed by Client Services for reports,
meetings and presentations.
Collect, compile and analyze data and information and prepare reports
using spreadsheet and/or database software.
Schedule appointments and make meeting and travel
arrangements.
Maintain client information in internal and external databases.
Record and manage all payable invoices in Access database.
Maintain equipment (mail machine, UPS system, fax machines,
copiers, printers, access card and badge maintenance.
Liaison for Information Technology Department.
Responsible for petty cash reconciliation, off supply maintenance
and welcome-board postings.
Responsible for operator assistance for auto-attendant, telephone
system maintenance and message recordings.
PROFESSIONALREFERENCES
MICHELLE MCLEOD
Supervisor
CompOne Administrators
PHONE NUMBER AVAILABLE
LAURA CAMILLERI
President
Manageability IME
PHONE NUMBER AVAILABLE
CHRIS HAMMER
Sales Representative
Keystone PM Technical Sales, Inc.
PHONE NUMBER AVAILABLE
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