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Click here or scroll down to respond to this candidateCAREER OBJECTIVEExperienced, organized and detail-oriented administrativeprofessional with experience providing executive-level support. Skilled in developing and maintaining efcient ofce operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations. Ofce Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily ofce operations, including scheduling, data entry, ling, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment. Organized and motivated professional with experience in the nancial industry. Expert in analyzing data, assessing creditworthiness, and recommending loan products. Proven ability to build and maintain strong relationships with clients and colleagues. Proactive in identifying and resolving issues and providing superior customer service.EXPERIENCERetail AssociateJanuary 2008 - November 2010 Aerie, Milford, CT Utilized suggestive selling techniques to generate sales. Assisted with inventory management by restocking shelves with new products. Monitored store trafc and assisted with store security. Provided excellent customer service and support to customers in a fast-paced retail environment. Assisted customers with locating items and nding prices. Escalated complex customer issues to manager for quick remediation.Monitored stock levels throughout the day to ensure all departments had adequate supplies. Handled customer returns and exchanges with accuracy. CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLENorth Branford, CT 06471SKILLS Back Ofce Operations Document Retrieval Real Estate Processing and ClosingsMARY SICKINGER-GAMBARDELLARETAIL, ADMINSTRATIVE, CLERICAL, PARA-PROFESSIONAL Adminstrative AssistantJanuary 1991 - June 2010 Banner Systems, Inc., North Branford, CTRetail AssociateDecember 2009 - January 2010 The Paper Store, Faireld, CT Real Estate Loan ProcessorJune 1999 - September 2003 Mortgage Company of America, Shelton, CTProvided training to new employees on store operations procedures including checkout processes.Merchandised goods on sales oor, maintaining perfect visual standards.Managed stockroom activities such as receiving shipments, stocking shelves, organizing items according to department standards.Maximized revenue generation by conducting inventory control and visual merchandising. Stocked shelves according to planograms.Maintained les and ling, keeping sensitive information condential.Screened incoming telephone calls, routing to appropriate personnel.Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.Monitored stock levels throughout the day to ensure all departments had adequate supplies.Delivered excellent customer service resulting in loyal client relationships.Helped fellow team members complete tasks and exceed expectations set by store management.Provided excellent customer service and support to customers in a fast-paced retail environment.Communicated effectively with underwriters regarding various aspects of the loan le review process.Reviewed loan applications and supporting documentation to ensure accuracy and completeness.Prepared loan documents for closing, including verication of employment, credit reports, appraisals and title insurance policies.Developed relationships with real estate agents and other referral sources within the community.Maintained accurate records of all interactions with customers throughout the processing period.Analyzed customer data such as income, assets, liabilities and credit history to assess risk associated with granting a loan.Managed workow by prioritizing tasks based on urgency or importance.Real Estate Loan ProcessorJanuary 1998 - February 1999 Total Mortgage, Milford, CT Assisted borrowers in resolving issues that may arise during the loan process.Performed quality control reviews on all completed mortgage loan les.Compiled data for monthly reporting requirements related to the origination of residential mortgages.Processed mortgage loans in compliance with established guidelines, regulations, laws and standards.Provided guidance on complex transactions involving multiple parties.Negotiated with lenders to secure favorable interest rates and terms for borrowers.Monitored progress of assigned les throughout closing process until nal disbursement is made.Evaluated customer nancial status to determine eligibility for specic loan programs.Educated clients on the different types of home loans available and explained each step in the process.Responded promptly to inquiries from customers regarding their mortgage application status.Researched discrepancies in credit reports to determine appropriate loan terms.Compiled data for monthly reporting requirements related to the origination of residential mortgages.Educated clients on the different types of home loans available and explained each step in the process.Processed mortgage loans in compliance with established guidelines, regulations, laws and standards.Developed relationships with real estate agents and other referral sources within the community.Provided guidance on complex transactions involving multiple parties.Managed workow by prioritizing tasks based on urgency or importance.Prepared loan documents for closing, including verication of employment, credit reports, appraisals and title insurance policies.Responded promptly to inquiries from customers regarding their mortgage application status.Assisted borrowers in resolving issues that may arise during the loan process.Researched discrepancies in credit reports to determine appropriate loan terms.Communicated effectively with underwriters regarding various aspects of the loan le review process.Performed quality control reviews on all completed mortgage loan les.Monitored progress of assigned les throughout closing process until nal disbursement is made.Negotiated with lenders to secure favorable interest rates and terms for borrowers.Analyzed customer data such as income, assets, liabilities and credit history to assess risk associated with granting a loan.Maintained accurate records of all interactions with customers throughout the processing period.Reviewed loan applications and supporting documentation to ensure accuracy and completeness.Evaluated customer nancial status to determine eligibility for specic loan programs.EDUCATIONParalegal Certication in ParalegalJune 2001Branford Hall Career Institute, Branford, CTCommunicationsAlbertus Magnus College, New Haven, CT, USCommunicationsSouthern Connecticut State University, New Haven, CT, US CERTIFICATIONS Paralegal CerticationREFERENCESLinda Apuzzo Banner Systems, Inc.Ofce ManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLEMary-Lynn Kulikowski The Paper StoreManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLEEarl Sickinger Banner Systems, Inc.Business Owner/OperatorPHONE NUMBER AVAILABLEEMAIL AVAILABLEOfce ManagerManagerEmployer |
