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Highly Talented Experienced Self-Motivated EnergeticSUMMARY OF QUALIFICATIONS5+ years of experience in customer serviceHighly skilled in customer service, security and production workIn-depth knowledge of operating different kinds of production equipmentParticularly effective in ensuring proper usage of supplies and equipmentDemonstrated ability to follow all safety and personnel rules and regulationsProfound knowledge of appropriate responses for emergency situationsAbility to operate and perform minor maintenance reparations and document as needed SKILLS & WORK STYLESBilingual (English/Spanish); HVAC; Handyman; Electrical; Plumbing; Critical Thinking; Active Listening; Coordination; Social Perceptiveness; Speaking; Time Management; Monitoring; Service Orientation; Dependability; Self Control; Cooperation; Attention to Detail; Integrity; Independence. PROFESSIONAL EXPERIENCECustomer Service Specialist- Manage large amounts of incoming phone calls- Generate sales leads- Identify and assess customers needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customersWORK EXPERIENCE10/2020-08/2023 Quality Control Specialist Nursery Supply, Inc. Kissimmee, FL 06/2018-10/2020 Administrative Assistant / Production Nursery Supply, Inc. Kissimmee, FL 04/2015-11/2017 Security Guard Contact Security Guaynabo, PR 03/2013-04/2015 Security Guard PCA Consulting Bayamon, PR 06/2011-03/2013 Customer Service Representative Direct ResponSource San Juan, PR EDUCATIONMech Tech College Technical Refrigeration & A/C Vega Baja, PR Orlando, FL 32824PHONE NUMBER AVAILABLE EMAIL AVAILABLE |