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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROESSIONAL PROFILEClient-centered professional backed by experience working with vulnerable populations. Possess the skills necessary to assess, help plan, and advocate for options and services.Communicate effectively to meet individual needs and coordinate available resources.Skilled at building strong relationships with clients and co-workers and provide responsive customer service.Attention to detail necessary to maintain accurate case notes, history, and data.Work as part of a team and maintain a professional and positive work environment.Strong time management skills with ability to establish priorities to meet timelines.KEY QUALIFICATIONSCase Management Assessments Vulnerable Populations Advocacy Cultural DiversityMedical Terminology HIPAA Compliance Interpersonal Professional Communications Community ResourcesHealth and Human Services Social Services WellnessCERTIFICATIONSBLS, CPR, AED, and Frist AidWORK EXPERIENCECumberland Residential Employment Specialty Training Human Services Fayetteville, NC 04/2023 PresentDirect Support ProfessionalMaintain a supportive environment for residents with mental and physical disabilities.Participate in activities of daily living, meal preparation, and housekeeping duties.Direct residents to appropriate team members, community agencies, and organizations to meet treatment needs.Observe and follow strict safety and security procedures, report and document resident conditions and activities, and adhere to HIPAA guidelines.Sitel Group Fayetteville, NC 04/2021 04/2023Member Solution Representative / Customer Service Representative Call CenterInteracted with customers via inbound and outbound phone calls to answer inquiries and respond to questions.Monitored accounts, investigated historical data, identified outstanding debts, and processed payments and refunds.Reported on collection activity and accounts receivable status and resolved account collection issues.Entered data and documented customer interactions with high attention to detail.Communicated in a clear and concise manner and worked effectively as a team member.Provided quality customer service, followed procedures, and handled confidential information.Private Duty Care Raeford, NC 07/2020 04/2021Volunteer Caregiver / CompanionProvided companionship and personal care.Monitored medication and assisted with personal hygiene and mobility needs.Handled light housekeeping duties, prepared meals, and transported to locations outside the home.Ensured privacy of sensitive and confidential information.Cumberland Residential Employment Specialty Training Human Services Fayetteville, NC 11/2016 07/2020Manager (06/2018 07/2020)Promoted from Residential Care Specialist.Supervised 3 employees, created staff schedules, and screened applicants for hire.Managed inbound and outbound calls, took inventory, ordered supplies, scheduled doctor appointments, and used MS Word and MS Excel applications.Identified care needs of individual clients and coordinated responses based on physician advice, insurance limitations, and procedural cost.Ensured adherence to policies and procedures, built relationships, addressed issues in a professional manner, and resolved staff and customer service problems.Residential Care Provider (11/2016 06/2018)Provided personal care assistance to residents with mental and physical disabilities.Assisted clients with daily self-care practices, meal preparation, and household tasks and duties.Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.Observed strict regulations and procedures to ensure group home was safe and secure for residents and staff.Used MS Word and complied with policies and procedures and abided by HIPAA guidelines to protect privacy.Reported and documented resident conditions and activities.ADDITIONAL EXPERIENCEStay at Home Parent Richmond, VA Homemaker 11/2011 11/2016Medical College of Virginia / Hospital Richmond, VA Child Care Provider 01/2011 11/2011Childcare Network Fayetteville, NC Child Care Provider 08/2006 12/2010EDUCATION / PROFESSIONAL DEVELOPMENTUltimate Medical Academy Associate of Science Degree Health and Human Services, 2023Cumberland Nursing Academy Fayetteville, NC Nursing Assistant, 2020Fayetteville Technical Community College Fayetteville, NC North Carolina Early Childhood Credentials, 2003Fayetteville Technical Community College Fayetteville, NC Certificate Early Childcare Lead TeacherTECHNOLOGYCommunication Platforms Zoom, Skype, and MS TeamsMicrosoft Office Applications Word, Excel, Outlook, and PowerPoint Type 45 WPM |
