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Click here or scroll down to respond to this candidateCandidate's Name , MBA(pronounced Shar-min)Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLE/ https://LINKEDIN LINK AVAILABLECareer SummaryAccomplished Benefits/Leave Specialist with over 10 years of Human Resource experience and more than 25 years of customer service know-how. Highly skilled at building relationships with clients within an organization and outside; exceptional writing and interpersonal communication skills. Ability to prioritize my own work and I take interest in learning and implementing new processes that afford me the to collaborate across departments and meet the needs of the customer and business.Work ExperienceAdvent Global Solutions, Inc.Client: Delta, Airlines Disability and Leave Administrative Assistant, June 2022 - PresentUnderstand the Delta disability/leave programs and associated corporate health and welfare guidelines in order to pinpoint possible failures or service trendsContact employees, Delta Leaders, vendors or other parties as designated and provide corporate leave policy and disability plan oversight to ensure that employees and vendors have a seamless experienceReport to and work closely with members of the Claims Management team for directionPerform administrative duties that include updating HR system, collaborating with vendors and assisting to resolve issuesServe as liaison between employees, leaders and vendors to assist with issues with medical claims, life insurance claims and disability benefits issuesResearch and respond to claim issues related to the program by partnering with our vendors for resolutionCox Enterprises, Inc.LTD Benefits Administrator, May 2019 May 2022Manage the LTD program and perform administrative duties that include updating HR system, collaborating with vendors and assisting to resolve issuesServe as liaison between LTD participants and vendors to assist with issues with medical claims, life insurance claims and LTD benefits issuesProactively reviewed plan procedures to enhance process improvement and minimize processing errorsCreated more-efficient way to disseminate LTD materials Research and respond to claim issues related to the program by partnering with our vendors for resolutionAssists in legal filings and respond to inquiriesSpecialize in providing exceptional customer service to internal business partners, vendors and plan participants via phone, mail, and emailMaintain system records to ensure accurate updatesConsistently met and/or exceeded service and processing goalsAssists with LTD Open Enrollment testingCox CommunicationsLeave Specialist, December 2017 May 2019Served as point of contact for STD administration and life claims processingProcessed of bi-weekly payroll for employees on approved leave statusFacilitated bi-monthly call with third-party STD vendorProvided policy interpretation to employeesSupported employees with their leave needs and other HR needsCoordinated with team members to effectively meet the needs of our customersActed as a liaison between employees and healthcare providersTemporary Assignments (with Randstad, Ajilon, and Ampcus staffing agencies)Human Resource Representative/Benefits Administrator, Health Plan Administrator, Compensation Administration Specialist and Leave Administrator, August 2016 October 2017Compensation Admin Specialists serve as point of contact for Cox Enterprises employees who are seeking assistance with long term incentive payouts, processed weekly and monthly reports and other duties associated with the position. (Manager, Liz Buzard 678-645-4682) July 1, 2017 September 15,2017.LTD Benefits Administrator point of contact for Cox Enterprises employees who had questions/concerns regarding their eligibility for LTD benefits and LTD health coverage and other duties associated with the position and other duties as assigned. (Manager, Trisha van Olphen 678-645-4589) May 4, 2017 July 1, 2017.LOA Administrator point of contact for SCA employees who had questions regarding their pending/existing leave and other duties associated with the position. January 2017 April 2017Serving as a contract employee for organizations in need of temp to permanent staff to assist with various HR functionsRaceTrac Petroleum, Inc.Benefits and Leave Administrator, October 2010 August 2016Offered effective employee relations while assisting with processing of employee health benefit enrollment Audited benefit enrollment, processed new hire enrollment and qualified life eventsIncreased claim resolution by 8 claims per monthProactively reviewed plan procedures to enhance process improvement and minimize processing errorsActed as subject matter expert on processing garnishments and medical support ordersProcessed changes to medical, dental, vision, flexible spending plans, voluntary benefits, disability plans, and life insurance, short-term and long-term disability (STD/LTD processing)Managed life insurance claims, death benefit payments and short term and long-term disability claimsExecuted corporate-wide efforts to aggressively and effectively manage leaves of absence and drive educationCoordinated open enrollment activities such as system review and analysis, communications, employee inquiries, audits of entries and manual correctionsOverhauled and administered the scholarship program for field employeesSupported employee base by fielding day-to-day HR/Benefits/ leave inquiries and requestsCoordinated with team members to effectively meet the needs of our customersEffectively inter-operated, implemented and enforced company policies / federal rules and regulations and labor relations, reviewed medical documentationActed as primary contact for Family Medical Leave (FMLA) and Americans with Disabilities Act (ADA)Liaise with Payroll on leave related issues and provided recommendations to management for matters relating to benefits and leaveResponsible for managing leave of absence processing, ensured understanding of leave implications (pay, benefits, return to work) and maintained accurate leave recordsConducted routine assessments of leave process in efforts to gain knowledge of internal efficiencies to make current process more efficientLiaison between RaceTrac/Energy Dispatch employees and healthcare providersFacilitated Benefits Orientation/ new hire training sessions for plans with high sensitivity which resulted in a 10% decrease in processing errorsPrepared and presented oral and written communications daily, ad hoc reportingDisplayed interpersonal techniques as applied to daily interaction with vendors and other customersPromoted positive employee relationships through communication and interpretation of HR policiesProvided support at various eventsBright Horizons/Turner Broadcasting Systems: Turner Second GenerationOffice Manager, May 2006 July 2009.Directed and coordinated administrative and management activities for staffManaged and supervised the work of 23 childcare professionalsLabor relations; organized and prioritized work for self and assigned staffEstablished relationships with staff, clients, and management within the companyResolved problems and made decisions in regard to center budgetAssisted in the operation, management, and planning of the organizationCreated and maintained special reports and documents used as training and development toolsProcessed payroll for staff utilizing ProCare HR system; processed leave requestScheduled and conducted interviews for potential staff membersPublic administration and formatted policies and proceduresAssisted with performance management decisions and coachingFacilitated new hire / on-boarding processFacilitated updates to employee data in the HRS (ProCare)Provided policy interpretationProvided guidance to staff regarding grievance proceduresFacilitated the procurement of supplies for centerAudited accounts and processed payroll deductions for clientsProvided technical assistance in development and implementation of personnel policies and proceduresProcessed and coordinated the enrollment of new and existing employees into Bright Horizons benefits programAdministered employee grievance proceduresAttended unemployment appeal hearings for GA Department of LaborState of GA: Georgia Bureau of Investigations, Criminal Justice Coordinating CouncilConfidential Secretary, November 2001 July 2005State of GA: Juvenile Justice, Department of Human Resources, Division of Mental Health, Mental Retardation and Substance Abuse, Offices of Consumer Relations and Forensic Services, and the Sexual Offender Registration Review Board (SORRB)Executive Secretary, October 1993 July 1997 to Program Associate, July 1997 November 2001Computer Knowledge and AbilitiesProficient with MS Word, Microsoft Excel (Intermediate), Microsoft PowerPoint (Advanced), Outlook, Kronos and experience with Lawson, ProCare and PeopleSoft Human Resource Business Systems, benefits administration, leave administration, STD and LTD administrationEducationStrayer University, District of ColumbiaMaster of Business Administration w/ a concentration in Human Resource Management - May 2010 (Atlanta/Douglasville campuses)Shorter College of Professional Programs, Rome, GABachelor of Science in Business Management and Leadership May 2008 (Atlanta campus)Georgia State University, Atlanta, GABusiness Administration September 1986 December 1989 |
