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Click here or scroll down to respond to this candidateCandidate's Name
Princeton, TX Street Address EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYFocused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and service information, and resolving any emerging problems clients might face with accuracy and efficiency.I am a hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations.SKILLSAttainments and abilities:Communication skills, attentive to details, self-organized, able to present information by means of telephone conversation and to be active listener. I also have rich experience in distant consulting and solving problems of clients. Experienced in logistics and primary documentation.Trainings and certificates:Perfect Telephone Operator,Emotional Intelligence in Client Service.Bookkeeping Basics by Intuit.Assets in Accounting by IntuitUkrainian, Russian native speaker.English fluently.PC skilled user. Internet Explorer, Outlook Express, MS office.Typing speed 120 characters per minute.Able to learn easily and to get new professional skills.Client InterfacingClient InteractionsWORK HISTORYCLIENT SERVICES SPECIALIST 02/2020 to 06/2021Partner LLC UkraineIssuing invoices, organizing delivery process, conflict situations resolving.Interacted with clients on regular basis to quickly alleviate issues and provide project updates.Delivered outstanding service to clients to maintain and extend relationships for future business opportunities. (in sphere of water supply, heating and plumbing products).KEY CUSTOMERS SPECIALIST 01/2019 to 12/2020Pony Express LLC UkraineKey customers support, order processing, complaint handling, contract formation and renewal, issuing invoices and tax invoices.Built relationships with customers and community to establish long-term business growth.Resolved problems with high-profile customers to maintain relationships and increase return customer base.CUSTOMER RELATION SPECIALIST 06/2016 to 12/2018Autoparts LLC UkraineIncoming calls acceptance, organizing process of contracts formation, consulting clients about company's products, contract and delivery conditions, primary documentation, accounts receivable.Provided accurate information about promotions, customer programs and products, helping drive high customer retention.Logged call information and solutions provided into internal database.Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.ORDER MANAGEMENT SPECIALIST 09/2007 to 04/2014Tomo Center LLC UkraineI was responsible for planning and organizing the company's wares delivery according to the contract commitments, check correctness of paperwork (prices, item numbers, etc.)Processed and submitted orders daily and organized the delivery process to maintain customer satisfaction.Assisted customers by providing tracking information and resolving shipping issues.CALL CENTER SPECIALIST 10/2005 to 07/2007Astelit Corporate Communications UkraineResponded to customer requests for products, services and company information.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.Recommended products to customers, thoroughly explaining details.Promoted available products and services to customers during service, account management and order calls.MANAGER 03/2002 to 08/2005International Marriage Agency, Lyubava UkraineTranslation of incoming and outgoing correspondence from English language into Russian/Ukrainian and from Ukrainian into English.Conversing with agency clients, negotiating with business partners, establishing functioning of agency and work process of its' staff.EDUCATION1998High school, Ukraine |
