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Click here or scroll down to respond to this candidateCandidate's Name
Greenville, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a position utilizing the skills I have gained through my work experience, where I can fully use my skills for the success of the organization and allowing me to excel with hard work, perseverance and dedication.Authorized to work in the US for any employerWork ExperienceCustomer Advocate IAmerican Credit Acceptance - Spartanburg, SCApril 2022 to Present Processing surplus payments Charge off /Reverse of Charge off Overpayments Refunds Disbursements Removal of fees Investigation/ Resolution of issues in compliance with the applicable policies and procedures. High focus on accuracy Cash balancing Review daily wires Daily depositsCustomer Service RepresentativeAlorica - Simpsonville, SCMarch 2022 to April 2022 Assisted customers via live chat Verification of documents Resolved customer issues Collected and documented orders Responded to inquiries and issuesCustomer Service RepresentativeGreenville Water - Greenville, SCSeptember 2018 to February 2022Responsibilities Answer customer calls and respond to their needs in a timely manner. Making adjustments on accounts Opening and Closing of accounts Entry of disputes for customers Provide exceptional customer service to all customers demands Handling high volume phone calls Review & revise customers accounts Daily use of computerized systems and databases Gather and accurately record data Assist customers in updating their services Maintains information in computer based systems, excel and word Establish and achieve sell goals Update documents in systems Reschedule installation appointmentsHealthcare ProcessingConcentrix - Greenville, SCOctober 2016 to August 2018Understand Customers Claim Processing Policies/Guidelines and allow, deny claim payment based on the sameEnsure every claims is handled correctly and timely 1st time and every time Follow Customers and healthcare industry regulations and policies Ensure compliance with insurance procedures and allotted benefit coverage Oversee claims processing and correct payments of claims Monitor and Track self- performance on real time basis Send denial letters on claims and send follow-up requests for information Review payment reports for accuracy and compliance Cusotmer Support IBilo Corporation - Mauldin, SCNovember 2015 to September 2016Responsibilities customer calls and respond to their needs in a timely manner. Analyze the customer call reason, document and channel the case to the correct corporate workgroup. Advise customers of corporate policy and reward program rules. Process customer requests for in-store gift cards. Analyze and address all customer reward program questions, requests and concerns. Perform other job-related duties as assigned.Banking Specialist ITD Bank - Greenville, SCJanuary 2015 to September 2015Duties: Resolve customer issues at first point of contact Perform internal and external auditing and address all issues by regulations Maintain effective relationships with customers, positive professional tone Handling high volume phone calls Taking ownership of customers concerns Informing customers of account balances, transactions coming in or out of the account Entry of disputes for customers Provide exceptional customer service to all customers demands Promotes strong and lasting relationship service in an efficient and highly professional manner. Entry of accounts address and all other changes needed to be done for the customer EducationAssociate's degree in Healthcare RemibursbmentVirginia CollegeAugust 2010 to June 2014High school diplomaSpring Valley High School - Columbia, SCAugust 1996 to May 2000Associate in Arts (AA)Additional InformationSKILLS/KNOWLEDGE:Proficient in Microsoft Office (Word, Publisher, Excel, PowerPoint, ) Knowledge and skills in public Relations and educational needs and development. I have great leadership, communication and organizational skills with the ability to multi-task and work well with others. |
