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PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: Highly motivated and driven epic help desk professional looking to gain a epic help desk analyst role in an IT department to apply my advanced technical and critical thinking abilities to solve customers' problems and enhance their overall experience. Education and Professional TrainingCriminal Justice Degree 2012-2014Skills Administrative Support Multi-Tasking Clerical Skills Receptionist Scanning Faxing Collaboration Communication Skills Detail Oriented Data Entry Invoicing ETR Database Documentation SchedulingDuc Imports Inc 02/2006-PresentOwner Atlanta,GA Transportation of vehicles Certified Georgia Auto Dealer ETR (Electronic Title Registration) Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Transporting Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answered telephones, directed calls, and took messages. Maintained and update filing, inventory, mailing, and database systems, either manually or using a computer. Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail. Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities. Computed, recorded, and proofread data and other information, such as records or reports. Typed formatted, proofread, and edited correspondence and other documents, from notes or dictating machines, using computers or typewriters. Completed work schedules, managed calendars, and arranged appointments. Transport Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.Nuance (Remote) 07/2021-10/2022Epic Help Desk Analyst II Provided 100% phone and remote technical support, or chat or through the Incident Management System Triaged and work incoming Service Desk calls, chats, tickets Supported Microsoft, Apple, business and third-party applications Participated in on call after-hours and weekend support as needed Supported remote printers and scanners Supported Medical Application Provisioning Supported Community Care providers and medical participant organizations Troubled shoot medical patient records transport errors across the national gateway Ensured tickets are responded to and resolved within Service Level Agreements for each customer Supported Windows operating systems of various versions including Windows 8 and 10 Created documentation for the Service DeskSams Club 02/1999-05/2022Executive Assistant Atlanta, GA Managed complex calendars and schedules for two leaders in a proactive manner, resolving conflicts, managing responses of critical stakeholders, and communicating with the leader any information they need to know. Arranged travel and accommodations for executives. Prepare expense reports. Assisted in preparing Word, Excel, PowerPoint presentations, agendas, reports, special projects, and other documents in support of objectives for the organization. Responded to emails/texts/phone calls, with contact outside normal business hours Conserved the leaders time by reading, researching, collecting and analyzing information as needed, in advance. Costco Wholesale 03/2000-8/2006Cashier/Sales Associate Atlanta, GA Greeted members as they enter the store Prepared and check out customers using company standards Answered customer questions or concerns Maintained a clean and tidy checkout area - restock products, clean shelves, and keep shelves organized Communicated with other employees - share ideas, communicate feedback, discuss customer needs, etc. Participate in all aspects of warehouse operations including cleaning, restocking products, merchandising, customer service, etc. Ensured compliance with all health and safety regulations Completed any other tasks assigned by management |
