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Click here or scroll down to respond to this candidateAnita WestStreet Address Oak Park DrBessemer, AL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional OverviewHighly enthusiastic customer service professional with 15+ years of experience and data entry; Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Core StrengthsStrong organizational skillsActive listening skillsCourteous demeanorEnergetic work attitudeCritical thinkingCustomer service expertTelecommunication skillsOpening/closing proceduresData entryStrong client relationsOrganizedMS Windows proficientBasic clerical knowledgeSwift learnerData entryMulti-taskingEducationSouthern Business CollegeBirmingham, ALLawson State Community CollegeCompleted 50% towards degreeProfessional ExperienceNovember 2011 to December 2012Office Team Birmingham, ALTemporary, Quality Control, Loan ProcessingApril 2008 to June 2009UAB Research Foundation Birmingham, ALReceptionist, General Office DutiesOctober 1996 to July 2000Comdata Corporations Birmingham, ALCall Center SpecialistCross trained in departmental support areasAnalyzed call data and forecast staffing and schedulesEnsured calls were answered within 5 seconds at least 80% of the work day while still managing staffing levelsReceived Awards for Excellence, Quality Assurance, Perfect Attendance, and Outstanding Customer Service.August 2000- October 2004Clarke American Birmingham/Dallas, AL/TXReturn Mail CoordinatorOrganized and separated mail by state. Contacted financial institutions to resolve and verify addresses.Promoted to Team Leader due to accurate job performances.Selected to train new employees; met and exceeded production expectations |
