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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Miami, FL. Street Address
SUMMARYSelf-taught individual; Entrepreneur; Graphic Designer; Video Editing; Seeking remote work from home position. Customer Service Expert with over 10 years of Customer Service experience on site and/or in a remote setting. Ambitious and driven with strong work ethic and ability to thrive in a team-based environment or independently. Highly competitive, and detail oriented, ready to take on any challenge with a positive mentality.SKILLS / CERTIFICATIONSCustomer Service 10+ Years Microsoft Teams / Zoom / Remote DeskBilingual English / Creole Troubleshooting / Problem SolvingTechnical Support / Remote Home Office Windows 10 / Mac OSX Virtual AssistantWORK EXPERIENCE:Member Service Specialist February 2023 May 2023 Teleperformance RemoteDelivered fast, friendly and knowledgeable service for routine questions and service complaints. Took over [35] inbound calls per dayDelivered high level of service and support to each customer, paving way for future business opportunitiesMember Service Specialist December 2020 July 2022 VXI Global RemoteWork with Florida DCF as a customer service specialist assisting callers with completing applications, ordering, or replacing benefit cards.Verifying every caller using personal self-identifiers to prevent and deter any fraudulent activity and social engineering.Remote Tech Support / Customer Service February 2018 - September 2020 Support.com Redwood, CAProvide technical support, troubleshooting and resolve customer concerns in a timely manner to meet company metrics and quotas.Delivered high level of service and support to each customer, paving way for future business opportunities.Security Officer March 2015 - October 2017US Security Miami, FLPatrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.Checked passes and credentials of persons seeking to enter the property. Warehouse Worker February 2012 - December 2014U.S Cold Storage Medley, FLGeneral warehouse duties, working in dry and climate-controlled environments, 30 below zero at timesOperating lift equipment, loading and unloading trucks, building pallets with Merchandise then wrapping them up with shrink wrap into trucks.EDUCATION / TRAINING NorthHigh School Diploma / North Miami Senior High School Miami, FL July 1998 |
