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Click here or scroll down to respond to this candidateCandidate's Name
Richmond, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer service representative with over 25 years experience in telephone and face-to-face customer service. Experience with troubleshooting, conflict resolution, cross selling. I have experience in health care and health insurance based customer service. Knowledgeable with most major customer service software, handling customer complaints and maintaining a positive and friendly disposition. Hoping to use my extensive experience to attain employment in a customer service role. Work ExperienceDispatcherCOMCAST, XFINITY - Richmond, VAMay 2015 to PresentReviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.Utilized various software systems to facilitate movement, planning and scheduling. Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in present, past and future.Assigned and scheduled drivers after verifying driver qualifications, licensure, criminal record and availability.Pointed transportation providers to best routes and current travel conditions to assure on-time delivery. Kept detailed and updated records of calls in physical and electronic databases. Mental Health TechnicianMental Health TechnicianCJW TUCKER PAVILLIONJuly 2006 to April 2014Provide evaluation, assessment, treatment and discharge planning for patients Organize, develop and conduct group therapeutic activities Maintain up-to-date and accurate patient chartsRespond to emergency medical situations and provide crisis intervention during normal working hours Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff.Telecommunications TechnicianVerizon - Richmond, VAFebruary 2006 to August 2009Answered normal and after-hours service calls.Read and interpreted technical documentation in order to accurately configure equipment. Continuously applied quality-improvement methodologies to improve work processes. Coordinated trunk testing with phone vendors to troubleshoot possible problems. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.Prioritized and organized tasks to efficiently accomplish service goals. Demonstrated self-reliance by meeting and exceeding workflow needs. Juggled multiple projects and tasks to ensure high quality and timely delivery. Customer Service AssociateSaxon Mortgage - Richmond, VAFebruary 2005 to February 2006Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Educated customers on special pricing opportunities and company offerings. Documented customer correspondence in CRM to track requests, problems and solutions. Met and exceeded productivity targets by handling every interaction with top-notch customer service. Assisted customers with making payments or establishing payment plans to bring accounts current. Customer Service Specialist Escalation LeadSUNCOM MOBILE - Richmond, VAAugust 1999 to January 2005Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Trained new employees on company customer service policies and service level standards. Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.Assisted operators with handling calls and took over escalated concerns to deliver expert solutions. Managed key account service, providing exceptional support to foster loyalty and retention. Processed customer account changes with proprietary software. Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.EducationAas in BUSINESS ADMINBUSINESS ADMINEDUCATIONEDUCATION Bryant and Stratton CollegeMay 2005James Madison UniversityJanuary 1991HIGH SCHOOL DIPLOMAArmstrong High School - Richmond, VAJune 1988Skills Crisis intervention Familiarity with CAD Message and Work Order Transfer Microsoft office software familiarity Calendar and Scheduling Software Active listener Work Crew DispatchProficient in time management Verbal and Written Communication Ability to multitask Dispatch RecordkeepingAdjusting Routes Critical ThinkerMonitoring Field Personnel Driving Pricing Organizational skills Software troubleshooting Customer service Logistics Databases Telecommunication Dispatching CRM software Discharge planning Transportation planning Typing GPS Transportation management systems Communication skillsAssessmentsTyping CompletedSeptember 2022Transcribing textFull results: CompletedCall center customer service Highly ProficientAugust 2022Demonstrating customer service skills in a call center setting Full results: Highly ProficientAttention to detail ProficientAugust 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientScheduling ProficientAugust 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientCustomer focus & orientation ProficientAugust 2022Responding to customer situations with sensitivity Full results: ProficientCustomer service ProficientOctober 2022Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability CompletedAugust 2022Tendency to be reliable, dependable, and act with integrity at work Full results: CompletedSales skills Highly ProficientNovember 2022Influencing and negotiating with customersFull results: Highly ProficientMedical receptionist skills Highly ProficientDecember 2022Managing physician schedules and maintaining accurate patient records Full results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
