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SUMMARY OF QUALIFICATIONS & SKILLSOver 15 years of experience in technical environmentExceptional communication skills with the ability to communicate effectively across teams. Working calmly in stressful, varying workloads and priority changes in dynamic environmentSuperior analytical, critical, and innovative thinking. Skilled at problem solving analysis and troubleshooting, demonstrating decisive judgment.QA Testing: Ad-hoc Testing, Accessibility Testing, Acceptance Testing, API Testing, Functional Testing, Integration Testing, Localization Testing, Performance Testing, Regression Testing, Sanity Testing, Security Testing, Smoke Testing, Stress Testing, System Testing, TIP, Unit TestingExperienced software management tools; Azure DevOps ALM, SAP Cloud ALM, SAP S/4HANA, GitHub, Bitbucket, Visual Studio, MS SQL Server Management, Oracle Database, PostMan API, TestFlight, FirebaseFamiliarity working with Jira, Trello, Confluence, qTest Manager, Development Tools, SFTP, EDIExperience and knowledge with systems, concepts, and tools such as iOS, Android, Windows, MacOS, IoT, Browsers, Emulator mobile & tablet, Web Accessibility -Screen Readers, XPath, BrowserStack, Native App, React AppPROFESSIONAL EXPERIENCEOatey -Cleveland, OH November 2022 -PresentIT Lead QA Software AnalystLed and coordinated testing activities for SAP ERP S/4HANA implementation project, ensuring high-quality deliverables.Collaborated with other QA members to ensure effective and efficient testing processes.Designed and integrated testing strategies into the development process, actively collaborating with development teams.Leveraged data and analytics to derive actionable insights for quality assurance improvements and decision-making.Established and implemented automated testing practices, resulting in increased efficiency and accuracy.Developed standard QA reporting and methodologies, ensuring consistency across the QA team.Documented and analyzed testing results, identifying areas for improvement and making recommendations for corrective action.Managed and maintained defects and bug lists, verifying fixes, and occasionally collaborating with offshore teams.Planned and implemented various testing types (regression, functional, data validation, system integration, load, or performance tests) for new and existing functionality.Actively engaged with business partners, developers, and stakeholders to support user acceptance testing (UAT).Planned, created, and executed manual and automated test cases, ensuring comprehensive coverage and adherence to project requirements.Collaborated with Developers, UI Designers, Project Managers, and other teams to ensure software development and engineering requirements were met as specified.Implemented, developed, created, and authored QA & Development documentation, including processes, standard practices, test case writing, test plans, and other necessary documentation.Maintained reports, documents, files, and tracked all defects to ensure accurate and efficient defect management.Roswell Park Cancer Center -Buffalo, NY May 2022 -February 2023IT Quality Assurance Functional LeadLed the implementation and management of software quality assurance for a healthcare organization replacing their legacy revenue cycle system with Athena IDX.Served as the Functional ITQA Lead for a revenue cycle system implementation, working closely with the Senior ITQA Lead, vendors, and implementation partners.Set IT quality assurance processes and test strategies for the assigned track, covering all phases of the testing cycle for scheduling and registration in the Athena IDX implementation.Led testing activities and provided oversight to team members responsible for testing, including test plan creation, detailed test case writing, and test execution.Managed defect management, identifying, triaging, and tracking defects with appropriate prioritization.Actively participated in requirements and design sessions, contributing to the identification of quality risks and early defect prevention.Facilitated testing kick-off meetings, presenting test plans and strategies to business stakeholders and vendors, establishing and defining processes for assigned testers from the business, vendor, and IT teams.Provided quality assurance leadership and guidance to project team members and project leadership teams.Supported the Senior ITQA Lead in planning and estimating quality assurance deliverables, monitoring adherence to quality standards, and reporting on quality risks.Ensured thorough planning of requirements, linking and mapping test cases to the appropriate requirements or workflows, executing planned test cases, updating defects, and researching and addressing root causes.Cleveland Clinic- Beachwood, OH November 2021 -May 2022IT Quality Assurance SpecialistPerformed web testing and native mobile application testing, ensuring the functionality and identifying defects and design flaws.Validated functionality beyond scripted requirements by utilizing experience and good judgment, interpreting user feedback to enhance the user experience.Developed, created, and executed test plans, test strategies, and test cases for projects according to requirements and specified design.Collaborated with developers, UI designers, project managers, and other teams involved in the project to ensure software development and engineering requirements were met as specified.Engaged in planning and estimating testing timelines and efforts, providing recommendations for cost-effective products and streamlined workflows while supporting team strategies.Worked in a fast-paced agile development environment, following processes including regular sprints and rapid iterations.Extracted code locally for testing in different environments to ensure thorough testing coverage.Implemented, developed, created, and authored QA & Development documentation, including processes, standard practices, test case writing, test plans, and other necessary documentation.Maintained reports, documents, files, and tracked all defects to ensure accurate reporting and efficient defect management.OverDrive- Garfield Heights, OH May 2017 -January 2022QA Software AnalystEvaluated mobile and web applications in an agile development environment, conducting front-end and back-end testing, validating functionality, and identifying defects or potential design flaws.Performed testing beyond provided scripting, utilizing judgment and knowledge of the application and user environment to ensure comprehensive testing coverage.Wrote, executed, and maintained test cases and test scripts, demonstrating the ability to create and execute test plans for moderately complex modifications.Developed test strategies and test plans for projects, ensuring thorough testing coverage and adherence to project requirements.Utilized knowledge of databases and SQL language to create alters, obtain and organize testing data, and restore databases for executing complex testing requirements. Conducted database backups and restores.Completed procedural and functional checklists for various testing types, including banner, system, integration, performance, and regression testing, as required by departmental procedures.Reported, documented, filed, and tracked all defects, ensuring accurate reporting and efficient defect management.Conducted necessary time tracking and provided project status updates using Jira.Assisted in the general maintenance of the Quality Assurance Lab, ensuring system cleanliness, proper setup of customer systems, connectivity, running version control processes, and applying software upgrades and needed testing files.Oracle- Solon, OH March 2014 -May 2017QA Software ConsultantValidated system functionality for point-of-sale systems by running provided test scripts, ensuring accuracy and compliance with functional requirements of requested changes.Conducted testing beyond provided scripting, utilizing judgment and knowledge of the application and user environment to enhance testing coverage.Wrote, executed, and maintained test cases and test scripts, demonstrating proficiency in creating and executing test plans for moderately complex modifications.Developed test strategies and plans for projects, ensuring comprehensive testing coverage and adherence to project requirements.Utilized knowledge of databases and SQL language to create alters, obtain and organize testing data, and restore databases for executing complex testing requirements. Conducted database backups and restores.Completed procedural and functional checklists for various testing types, including banner, system, integration, performance, and regression testing, as required by departmental procedures.Reported, documented, filed, and tracked all defects, ensuring accurate reporting and efficient defect management.Conducted necessary time tracking and provided project status updates using Jira.Assisted in the general maintenance of the Quality Assurance Lab, including system maintenance, customer test environment setup, cleanliness, and proper application of software upgrades.Built, applied, and deployed software updates and installations, ensuring smooth implementation.Assisted with the replication of software installation problems reported by clients, offering timely support and resolution.University Hospitals  Cleveland, OH January 2003 January 2023Quality Assurance AnalystApplied advanced knowledge of applications to provide technical assistance in identifying, evaluating, and resolving highly complex system problems.Identified and reported application issues to IT supervisors and development teams, retesting issues once resolved by development.Created and executed IT QA manual scripts to evaluate and validate software functionality, ensuring accurate assessment.Conducted research on new policies, procedures, techniques, and standards, contributing to process improvement initiatives and providing guidance and knowledge to less-experienced employees.Maintained an understanding of departmental business processes, ensuring alignment with business objectives.Scheduled, coordinated, and developed system training materials, policies, procedures, and operational training materials, collaborating with internal and external staff to develop training materials on new features or functions.Troubleshoot application issues by analyzing problems and defects within systems or workflows, reporting findings, and recommending solutions.Created business scenarios to assess the functionality of delivered software.Led training initiatives on health insurance basics, rules, and guidelines, including Medicare and Medicaid, HDX, and coordination of benefits.Served as the administrator for various software applications, maintaining users' access and coordinating software updates and maintenance.Acted as a liaison, offering insight into downstream system workflows and the impact on other departments.Experienced in outpatient and hospital revenue cycle system implementation, specializing in registration, scheduling, and billing, with extensive knowledge of healthcare payer activities.