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Click here or scroll down to respond to this candidateCandidate's Name
Bordentown, NJ Street Address ( PHONE NUMBER AVAILABLE ( EMAIL AVAILABLESUSQUEHANNA UNIVERSITY, Selinsgrove, PABachelor of Arts in Psychology and Studio Art (May Street Address )PROFESSIONAL EXPERIENCEStockwell Elastomerics (Manufacturer) Philadelphia, PASenior Customer Service Representative (November 2022-Present). SOP and efficiency suggestions for new ERP system Deacom. Order and account management of converter and key accounts daily. Matching customers with the appropriate rubber for gaskets. Taking new product from start with drawings and engineering to finishwith delivering on time in full. Communicates delays to customers and expedites orders as necessary. Phone and email order processing. Credits, debits, returns and complaint entryInternational Flavors and Fragrances (Manufacturing Company) Dayton, NJSenior Customer Account Specialist (April 2022-November 2022). Managing accounts. Processing customer or company initiated order changes andcommunicating status updates to appropriate parties. Entering customer orders into SAP. Acknowledging and confirming orders back to customers. Tracking order fulfillment progress and running open order reportsdaily. Communicating exceptions to customers and management. Logging customer complaints via QM system. Process credit, debit and return requests in dispute module. Managing internal projects and maintaining all customer related masterdata. Assisting customer account specialists with general inquiries beforeescalating to management. Providing additional training for current customer account specialistsas needed and training new hires. Providing coverage for co-workers who are out of officeSigma Corporation (Manufacturing/Distribution Company) Cream Ridge, NJCustomer Service Representative (November 2019-April 2022). Efficiency suggestions with management approval for new systemupgrades. Manage the overall customer open purchase report. Correspond with overseas suppliers. Process Quality control request. Enter Sales orders in Sigma's ERP system. Review Customer demand forecast to manage supply chain. Place orders with overseas suppliers. Process shipment paperwork for billing. Arrange shipments from Sigma's warehouses to customerInnophos (Manufacturing Company) Cranbury, NJCustomer Service Representative (September 2016-November 2019). Makes and tests efficiency suggestions for ERP system and processimprovement suggestions with management. Uses Excel to create pivot tables for daily sales data and monthlygoals. Order entry into JDE from EDI, fax, and e-mails for samples, domesticand export orders. Heavy email correspondence for quality or shipping document requests. Submits price discrepancy, return, credit and debit requests topricing administrator. Enters customer complaints into Reliance CRM system and follows up ondamages, credits, returns. Looks up forecast information in Qlikview and submits ordermanagement request to business manager. Setting up new items in customer templateBel-Ray Company, LLC (Manufacturer) Wall Township, NJCustomer Service Representative (July 2013-September 2016). Covers for supervisors and colleagues when absent. Editing and creating invoicing, new account entry, DPS Hold procedure,CS Helpdesk, and export order entry procedural documents. Enters credits, debits, and returns. Investigates customer inquiries on P.O. tracking, damages, and returnsand sends to QNR administrator. Heavy phone communication for quoting products and follow-up inquiriesby e-mail and phone |
