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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLENetwork Administrator / Desktop Support SpecialistResponsive and technically astute Information Technology Professional with 12+ years experience and proven expertise designing, implementing and integrating high-performance technology solutions to meet business needs.Attentive and customer oriented with expertise in administering, optimizing and supporting multi-platform LAN/WAN infrastructures under MS Windows 7, 10, and Outlook/Lotus Notes.Specialized techniques for Email & Internet, routing/switching, Active Directory, VPN, back-up/recovery, anti-virus, TCP/IP and remote connectivity solutions.Outstanding analytical, time management and problem solving skills; strategically manage time and expediently resolve complex problems for optimal productivity, improvement and profitability.Highly effective liaison and communication skills proven by effective interaction with management, end users, team members and vendors.Avid reader of industry related news, publications, and Internet researcher to stay abreast of latest trends, technologies, and offerings within the IT arena.Technical ProficienciesPlatforms:MS Windows 10, and Outlook/Lotus Notes Servers, Nextiva cloud Phone systemSoftware:MS Office Suite, Active Directory, Remote Desktop, Symposium, Call Pilot, Track-It, Brightstor Backup System Version 11, and Goldmine Version 6.5, Citrix GotoAssist,Hardware:HP Servers, HP Printers, Desktops, Laptops, Wireless Routers, Switches, Hubs, CPUs, Memory, Hard Drives, Floppy Drives, Zip Drives, CD/DVD ROMs, PCI Cards, PCI Express, Motherboards, Remote Desktops, Netmeeting, and VPNProfessional ExperienceSunrise Pediatric Neurology July 2019- PresentIT AdministratorDesktop support for laptop and desktopsServer support/BackupsActive Directory administrationCell Phone support/Nextiva phone systemMicrosoft outlook/Lotus Notes AdministrationNetwork Printer administrationWindows 10 deployment TeamManaged and deployed company imagesRemote user supportEMR Software supportTSYS, Alpharetta, GA July 2011- 2019Lan AdministratorDesktop support for laptop and desktopsServer supportActive Directory administrationCell Phone supportMicrosoft outlook/Lotus Notes AdministrationNetwork Printer administrationWindows 10 deployment TeamManaged and deployed company imagesRemote user supportDexis, Alpharetta, GA Feb 2010 July 2011IT SupportInstalled and configured the clients software applicationsSet up the end users equipmentEffectively communicating to obtain details from technical and non technical usersHandle the migration of Microsoft Server 2000/2003 through a remote sessionCreated file shares and grant permission to usersTroubleshoot and resolve related issue dealing with Microsoft XP/Vista/Windows 7Polar Electro, Lake Success, NY Aug 1998 Jan 2009Network Administrator (Jan 2003 Jan 2009)Provided network support for all 40 servers and desktops/laptops for 3 office locations in Canada, New York, and New Mexico. Configured and maintained Laptops and UPS Powerware Management Software for all servers, as well as Blackberry cell phones and bes server. Implemented and managed Nortel phone upgrades and maintained company phone system for all end users and groups. Set-up and maintained new systems as warranted. Performed desktop/server patching and ghost images for desktops/laptops. Completed Storage Area Network installation, configuration, and maintenance specifically HP MSA1000. Administered ticketing system and updated ticket status. Negotiated prices and contract extensions with vendors. Ordered all company IT equipment and products.Candidate's Name
PAGE TWOUpgraded Lotus Notes clients from 6.0 to 8.0 and all clients from Microsoft 2003 to 2007.Participated in critical SAP migration and many server 2003 upgrades.Contributed to Arcserve Backup upgrade and anti-virus server upgrade.Designated as lead technical agent for Bio-scrypt Finger print system implementation.Installed and configured multiple wireless access points that provided for secure access to network (Cisco Aironet 1200 series Access Points).Negotiated with multiple vendors for cost effective software/hardware products and met budget restrictions.Help Desk Technician (Aug 1998 Jan 2003)Serviced and maintained desktops and peripheral devices for all end users of this major, national distributor of heart rate monitors. Provided technical support, resolved issues, and maintained optimum network systems. Communicated detailed instructions for optimum usage of all software, product line features, and high-end equipment. Served a diverse client base that included universities, public schools, large retailers, medical institutions, and private consumers.Instructed end users, newly hired staff, and Help Desk Team on usage of all software and special features for Heartrate monitors.Promoted to Network Administrator based upon exemplary job performance.Networking and Computer TechnologyBriarcliffe CollegeCertifications:Network+, A+, and MCTS CertificationsDell Certified Systems Expert |
