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Click here or scroll down to respond to this candidateCandidate's Name
Street Address . Pearma2@gmail.com. PHONE NUMBER AVAILABLECAREER OVERVIEWA motivated, leading Sales Professional with over 20+years assisting with the day-to-day management operations for various retail stores to operate and maximize store sales. With my exceptional understanding of how to apply different financial and operational strategies to business matters and my excellent communication, customer focus, and planning skills; I am seeking to progress into a Store Managers position where I can provide good leadership, management, and supervision to a stores operations.PROFESSIONAL EXPERIENCENelson Mazada BDC Acquisitions Assistant 11/2020-05/2022Follow up on generated leads via phone call, text and email to explain why trading in or selling their vehicle to Nelson Mazda is the best choice; assist the used car inventory manager with all duties, when necessary; greet guests, answer the phone, book appointments, set next service appointment; efficiently use DealerTrack & Mastermind software; make follow up calls to make sure our guests had an amazing experience after their recent service visit; keep track of the loaner car program; set guests up in loaner vehicles while making sure we maximize our loaner utilization.T-Mobile Retail Store Manager 08/2019- 11/2020Analyze and address areas of improvement for the sales team to achieve and exceed sales goals; observe customer interactions on the sales floor; lead marketing efforts to solicit new business; oversee all aspects of operations by making financial and sales reports, managing cash and deposits, and following policies and procedures; maintain records related to sales and assist with inventory counts as needed; perform marketing and advertising activities; solid computer proficiency; able to communicate with and take instructions from leadership staff while also communicating these policies to the sales team; provide coaching to associates & secondary leaders, including new products, services and promotions; recruit and conduct exit reviews; utilize Workplace Systems to effectively schedule coverage, and resource planning to ensure the store has the right number of employees in the right roles at the right times.Rue 21 Assistant Sales Manager 02/2019-08/2019Initiate company directives for merchandise placement, visual displays, and signage as well as fulfill company standards for cleanliness and organization within a store; ensure compliance with all company policies/procedures, in addition to following all safety standards to create a safe work and shopping environment; assist the Store Manager in driving associates to execute their job duties; provide positive resolutions to challenges and complaints from customers; implement accuracy in executing markdowns, shipping, receiving, and cash control; support the Store Manager with recruiting, training, developing, and retaining experienced staff, engage in the performance counseling of store employees.Verizon CRT Advocate 10/2015-02/2017Assisted customers with all manners of the business including, but not limited to billing, sales, and troubleshooting; handled escalated call types finding a resolution acceptable for both the customer as well as the company.3D Financial Manager 01/2015-10/2015Documented and maintained weekly financial goals and transactions, providing timely reports and account analysis; evaluated, reviewed, and explained loan applications and supporting documentation adhering to stated company security practices and cash control procedures.Verizon Solutions Specialist 07/2008-10/2014Effectively prepared configurations and sales to consumer and small business customers contributing to exceeding monthly sales targets by 125%; extensive knowledge of Verizon Systems. (I2K, Legacy, Netace, and Iconic).Customer Service Representative 10/2005-07/2008Worked on special off-line rotation teams regarding billing rerates, training sessions, and escalations; analyzed and solved customer inquiries and concerns regarding billing, products and services, and troubleshooting devices.EDUCATION2013 Associates of Science Business Management Mid-Continent University |
