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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVETo obtain a challenging position with a company that will allow me to utilize my ability to manage projects and people while demonstrating my skills in problem solving, customer service, training tactics, planning, consulting and my eagerness to learn and expand in the business world.WORK EXPERIENCEButtercup Veterinary Hospital April 2017
presentFront Office AdministratorPerson team comes to when escalating customer concern.Liaison between Doctors and Vet Techs.Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments.Answer phone calls, which may involve answering questions and screening and scheduling appointments.Handle incoming and outgoing mail and email.Update and file patient charts.Enter data into a computerized billing program.Review charges with clients and process payments.Retrieve prescriptions and consult clients on requirements.Assist with pet supply purchases such as pet food, supplements, and grooming items.Computer skills: Able to use Windows based computer systems, word processing, email, websearch, and Avimark Software for scheduling.Lakeway Veterinary Clinic August 2011 April 2016 Front Office AdministratorClient knowledge and care is top priority. Knowing each client, their pet and needs provides a great customer experienceCreated and maintained employee schedulesPatient scheduling for surgeries, well/sick visits, daycare, boarding, grooming, and all emergenciesCandidate's Name
605 Blackjack Pass Cedar Park, TX 78613 PHONE NUMBER AVAILABLE EMAIL AVAILABLEReconcile all sales, credit cards, checks and cash of daily transactionsHiring & recruitment of employees created and posted job listing (Indeed, Monster, University of Texas, Texas A&M and various other school boards) organize and scoping out the best candidates from resumes, conducted interviews, salary negotiations, insured new hire paperwork was completed and used EVerifyManagement of Employees (up to 15 people) - ensure clinical and costumer care exceeded expectations. This was done by professionally handling any internal conflicts, delegation of duties, insuring employees maintained timelines, liaison between all department (front office, back office, technicians and kennel staff)Verify hours and overtime for payrollCreate payroll using Intuit online payroll programComplete checks and/or direct depositThorough research and continuing education of new and current health products and services to ensure proper recommendations and modern experienceVendor Relations maintained relationships with vendors resulting in lower costs and making sure clinics needs were metDaily audit of inventory and ordering all food, drugs, and over the counter productsOpening and closing duties cleaning and setting up the office and exam roomsInstallation and updating of banking, security and office software Sandia Area Federal Credit Union June 2008 June 2011 Member Service OfficerHired as Teller - Promoted within six months due to outstanding performance and customer serviceHandled all membership services and account management, including IRA, Money Market, Checking and Savings accounts as well as Member complaintsCreated, organized, and maintained tracking logs for daily production and salesExpedited approval process to meet deadlinesPrepared client proposals and analyzed credit reportsReviewed and assembled loan documents for lending approval Ultra Vision Dr. Sokola March 2007 - March2008Patient CareConducted exam room check-up interviews and reported status to doctor Candidate's Name
605 Blackjack Pass Cedar Park, TX 78613 PHONE NUMBER AVAILABLE EMAIL AVAILABLEThoroughly explained legal insurance forms including HIPAA LawsAnswered patient questions concerning procedures and billingSold eyewear by matching the needs and preferences of patients, fitting of product and pricingHandled all scheduling and follow-up phone calls to ensure patient satisfactionFront Office AdministratorSubmitted and verified insurance and ordered patient prescriptionsAnswered multi-lined phones, data entry, and filingSelected and Ordered frames for eyewear and sunglassesCollected payments, balanced cash and credit transactions and maintained daily money reportsEntrusted with opening Office and Eye Wear Store which included disinfecting spaces, preparing exam rooms, stocking office and medical supplies and opening cash drawer Sequoia Homes May 2005
March 2007Office ManagerResponsible for pulling permits and filing documents with City HallPrioritized and coordinated customer service requestsComposed and edited correspondence with clients as well as contractors and supply firmsResponsible for all administrative tasks including filing, copying, ordering of supplies and phonesMaintained Contractors schedule with clients and City Inspectors |
