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Click here or scroll down to respond to this candidateCandidate's Name
Bronx, NY Street Address
Phone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEOBJECTIVE:Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.EDUCATION AND CERTIFCATION:Monroe College,Associates Degree of Science in Hospitality Management, Graduated June 2015GPA 3.75EXPERIENCE:Bright health Insurance/Evolent health Insurance, Centene/Delaware First Health,Remote Home Job Nov 2021- PresentBilingual Customer Service AdvocateAssisted members with finding providers handled inbound and outbound calls bilingualAssisted with claim status and assigned to appropriate departmentAssisted with payments and billing inquiryAssisted with health Quotes provided in Sob and outline coveragesInvestigated payment status and determine patient financial responsibilityMaintain patient confidentiality and data integrity in accordance with (HIPPA) and company policy and proceduresLong Island City New York American Expediting, New York, NY January 2015 March 2021Customer Service/Dispatch/Courier ServiceDispatch vehicle drivers using PC based program, constant communication with drivers, assist in pulling customer parts, ensure all paperwork is complete, and provide quotes on deliveriesCoordinate workflow to ensure pickups and deliveries are done in a timely manner, coordinate routing and trace and track of shipments, and monitor drivers always progress in a timely mannerHandle customer complaints and concerns in a professional manner and always providing excellent customer service, make sure all paperwork and documents required by clients for delivers are generated and provided to driversMake sure that drivers return all documents required by clients for delivers, provide clients with quotes on potential delivers, and other duties assigned to meet business needsNew York Sports Club, Bronx, NY September 2013 January 2015Welcome Team Member Front Desk AssociateEfficiently checked in and handled routine member service tasks using club systems such as created online accounts, resett passwords, updated credit cards, collected past due balances, and managed group exercise class reservationsProvided a clean and always organized Welcome Desk and a high level of customer service and attentiveness to the member and guest needsQuickly addressed any maintenance or equipment issues that are visible to members and was responsive to member feedback, complaints, and escalating issues to club management as necessaryAssisted management in administrative tasks including billing calls and confirming appointments and additional duties as assignedNew York City Cleaning, New York, NY January 2011 September 2013Residential/Office HousekeepingBasic cleaning skills included but not limited to dusting, sweeping, vacuuming, mopping, cleaning countertops, cleaned rugs, carpets, upholstered furniture, mirrors, appliances, washing dishes, tidying up restrooms, wiping windows, door panels and sills, and other related tasksOrganized common areas/living rooms, stocked shelves, folded laundry, collected and organized trash and recyclables appropriately, lifted and moved furniture weighing no more than 20 lbs.Cleaned and reset guest bedroom and bathroom areas such as sorted, counted, folded and carried linen, made beds, replenished supplies, i.e., amenities, bathroom, drinking glasses, clean linenDusted furniture, equipment and fixtures, washed tile walls, tub, sink and toilets, polished woodwork and metal work such as fixtures and metal fittings, emptied wastebaskets, and other assigned dutiesSKILLS:Bilingual in English and Spanish (verbal and written)Computer literacy and proficient in Microsoft Word, PowerPoint, Excel, general office proceduresExcellent oral, communication, listening, writing, editing, verbal and organizational, time management, transferable skillsReferences: Available Upon Request |
