Candidate Information Name Available: Register for Free Title Call Center Technical Support Target Location US-IN-Michigan City Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Michigan City, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceIn Bound Call Center OperatorIndiana Paging Network - La Porte, INAugust 2022 to PresentAnswer inbound calls for over 1,000 customers, take messages & patch calls through for doctors, lawyers, plumbers and other businesses. This is a remote position working from home. Work Flow CoordinatorIBM - Anthem AccountOctober 2017 to August 2021Coordinate workflow between service desk and local computer technicians supporting 130 technicians on the Field Services and Advanced Technical Support sides. Provide customer support as necessary via phone and email. This was a remote position working from home. CoordinatorMDT Depot at IBMJuly 2014 to October 2017Logistics and scheduling coordination of large scale PC replacements and upgrades, record auditing, policies & procedures support, large enterprise hardware asset management and technician support. Run day to day operations of a hardware depot to provide break / fix replacements, refresh & new hire initiatives for ruggedized laptops & tablets used in the utility sector. Direct supervision of 4 employees. Special Projects Coordinator / Deskside Support, IBM / Tek Systems at NiSource AccountFebruary 2006 to July 2014Logistics & scheduling coordination of large scale PC Replacements and upgrades, record auditing, policies & procedures support, large enterprise asset management and technician support. Network AdministratorHorizon Bank - Michigan City IN 46360September 1993 to August 2005Support Novell and Microsoft networks, build and deploy PCs to a mid size Community Bank operation operating in NW Indiana and SW Michigan. Performed deskside support duties and network administrator duties.EducationSome college in Business ManagementAmerican River College - Sacramento, CASkills Computer networking Network support Technical support Operating systems Active Directory