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Click here or scroll down to respond to this candidateCandidate's Name
Street Address S. 17th AvenueApartment #3Hattiesburg, MS Street Address
PHONE NUMBER AVAILABLE Cell phoneEMAIL AVAILABLEExperience:MaximusCustomer Service SupervisorHattiesburg, MSSeptember 2022 to October 2023Managed between twenty to thirty customer service representatives on a daily basisMonitored daily work activity of employeesCoached CSRs on performance of callsManaged time cards and accountability of hours workedProvided training to CSRs for customer serviceMet goals set forth by upper managementMaximusCustomer Service RepresentativeHattiesburg, MSJune 2021 to September 2022Assisted consumers/customers with information on purchasing health insurance plans and Medicare needsAnswered general questions regarding tax informationUsed skill sets (scripting and training) for resolutions with consumersOffered peace of mind during difficult situations with consumersFocused on complete and accurate applicationsDocumented contact with consumers in CSR comments/notesAnswered overall questions about the program and plansDirected consumers to other agencies as neededGeneral Dynamics Information TechnologyCustomer Service Representative Hattiesburg, MSAugust 2015 to November 2019Assisted consumers/customers with information on purchasing health insurance plansAnswered general questions regarding tax informationUsed skill sets (scripting and training) for resolutions with consumersOffered peace of mind during difficult situations with consumersFocused on complete and accurate applicationsDocumented contact with consumers in CSR commentsAnswered overall questions about the program and plansDirected consumers to other agencies as neededHood IndustriesAccounting Technician Hattiesburg, MSJanuary 2005 to July 2019Accounts Payable representative for Hood Industries lumber and plywood millsMaintained all financial records including purchase orders and invoicesContacted with personnel from all Hood Industries locations regarding payment schedulesHandled conflict resolution with vendors concerning payments of invoicesCoordinated weekly check runs for vendor payment with other staffPhone contact with vendors throughout all states and CanadaComposed spreadsheets upon requestReconciled quarterly reports for payments owed to companyPerformed weekly check runs for payments to vendorsScheduled log payments to vendorsManaged insurance certification for all vendors to companyAdditional accounting duties as neededWerner Consultants Ft. Lauderdale, FLAdministrative Office Manager June 2003 to December 2004Coordinator for the administrative activities of owner/operator (Chief Technical Writer) and associates of technical writing seminars throughout the United States.Established uniform correspondence procedures and style practices for clients of Fortune 500 companies.Formulated procedures for systematic retention, protection, retrieval, transfer and disposal of records, manuals, and client information.Demonstrated effective presentation skills when required to travel and set up seminar locations for trainers.Prepared daily and monthly activities reports for management.Identified problems, diagnosed causes and determined corrective actions.Prepared organizational budget and monthly financial reports to Chief Technical trainer.Executed daily operations of all administrative and secretarial duties.Maintained close contact with owner/chief lecturer.Proven record of accomplishment of prioritizing duties and tasks and working independently with minimal or no supervision.Handled administrative responsibilities including booking travel and seminars for technical writer/instructor and associates.Prepared billings to clients.Strong communicative skills both oral and written.Scheduled training seminars for groups composed of thirty to forty individuals.Edited user manuals, programming guides and technical documentation.Assisted with writing and editing problems.Remained on-call to edit, update and distribute materials as needed by instructors.Maintained payroll information files for trainers.Set up confidential personnel and client files.Composed and maintained numerous spreadsheets.Other duties as assigned.Sunbeam Products Hattiesburg, MSAdministrative Assistant January 1999 to June 2003Assistant to the Executive Director of Manufacturing Engineering and nine principal engineers.Maintained office in the absence of Director.Built databases and composed spreadsheets for use with the company's purchase order system to track spending and equipment, nationally and internationally.Shipped equipment, supplies and samples to international suppliers on daily basis.Prepared weekly and monthly confidential reports to corporate office in Boca Raton, Florida.Prioritized and distributed reports to all engineering staff.Maintained travel and expense logs for Director and immediate staff.Performed additional office tasks as requested.The Quilting Patch Hattiesburg, MSOwner/Operator May 1995 to December 1998Owned and operated quilting company which provided finished products to clients.Instructed on a broader venue in fairs, shows and teaching seminars.City of LaGrange LaGrange, GAAssistant Court Administrator September 1985 to May 1995Provided court services as Administrator to a five county court system which involved Juvenile, Municipal, State and Superior Courts.Coordinated appearance/case notification, case scheduling, personnel assignment and space allocation to accomplish orderly processing of court cases.Investigated problems that affected case flow and recommended corrective measures.Analyzed data on court activity to monitor management performance and prepared activity reports.Supervised accounting of revenues and expenditures and prepared annual budgets.Resolved questions and complaints raised by court personnel, attorneys and public.Supervised fifteen employees, scheduled work hours, resolved conflicts, and determined salaries.Initiated and led seminars for court sponsored Community Service programs.Supervised over 2,000 defendants annually sentenced to work details from Juvenile, Municipal, State and Superior courts.Conducted intake interviews for job (assignment) placement and work scheduling.Set up first database program for use by the court systems and local police department.Interacted daily with judges, attorneys and other governmental officials.Spoke publicly on the development, impact and function of Court Service and Community Services within the community.Conducted salary surveys.Established salary ranges and progression rate for each level of employee.Maintained job evaluation plans and appraisal procedures for employee performance.Recruited new employees.Initiated and implemented programs to improve and utilize potential of staff members.Developed company policies with responsibility for interpretation and implementation in everyday practice.Consulted with managers on numerous problems regarding manpower planning, upgrading and performance evaluation.Computer SkillsWindows Operating SystemMicrosoft Applications including Access, Excel, PowerPoint, WordAS/400PeopleSoftWordPerfect for WindowsWordPerfectVarious accounting software |
